Lakeside SysTrack vs TeamViewer DEX

Lakeside SysTrack9.3Visit TeamViewer DEX9.0Visit

Higher score Lakeside SysTrack #2 in Digital Experience Monitoring Software 9.3/10 Pricing on request ✓ 4 of 4 features Visit Lakeside

vs

TeamViewer DEX #4 in Digital Experience Monitoring Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit TeamViewer

• Lakeside SysTrack fits best

  Large, hybrid enterprises needing deep diagnostics

• TeamViewer DEX fits best

  DEX teams wanting remediation and ITSM integrations

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Side by side

Feature	Lakeside SysTrack 9.3/10 Visit ↗	TeamViewer DEX 9.0/10 Visit ↗
At a glance
Editor score	9.3	9.0
Ranking	#2 in Digital Experience Monitoring Software	#4 in Digital Experience Monitoring Software
Best for	Large, hybrid enterprises needing deep diagnostics	DEX teams wanting remediation and ITSM integrations
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Self-hosted	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux, iOS, Android, Chrome extension	Web, Windows, macOS, Linux
Support	Email, Phone, Tickets, Docs	Email, Live chat, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, SSO/SAML, 2FA	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	7 integrations	7 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Lakeside SysTrack 4/4 · TeamViewer DEX 4/4
Endpoint monitoring	✓	✓
Application monitoring	✓	✓
Network monitoring	✓	✓
Automated remediation	✓	✓
Specs
Deployment	Hybrid	Hybrid
Supported operating systems	Windows, Linux, Android, iOS, macOS	Windows, macOS, Linux
Data retention	Not checked yet	Not checked yet
Our review
Pros	Monitors endpoint health, applications, networks, and real-user web performance Combines root-cause analysis, dashboards, experience indexes, and remediation Integrates with ServiceNow, Jamf, Intune, Workspace ONE, and Qualtrics	Combines endpoint, application, network-path, and Microsoft 365 monitoring Adds policy automation, self-healing remediation, and remote endpoint actions Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools
Cons	Pricing requires contacting sales Event and activity data age out automatically Self-service fixes depend on approved executable actions	Pricing requires contact with sales There is no free plan Software Reclaim and forced patch deployment require Enterprise Plus
Our verdict	Lakeside SysTrack is a digital employee experience and IT observability platform for organizations managing complex endpoint estates. It brings together endpoint telemetry, application usage and performance data, network-impact analysis,… Read the review →	TeamViewer DEX is a digital employee experience platform for IT teams managing distributed endpoints and digital workplaces. It brings together endpoint health, application performance, inventory, patch insights, network conditions,… Read the review →

Strengths and trade-offs

• Lakeside SysTrack — where it wins

  • Monitors endpoint health, applications, networks, and real-user web performance
  • Combines root-cause analysis, dashboards, experience indexes, and remediation
  • Integrates with ServiceNow, Jamf, Intune, Workspace ONE, and Qualtrics

  Where it doesn't

  • Pricing requires contacting sales
  • Event and activity data age out automatically
  • Self-service fixes depend on approved executable actions

• TeamViewer DEX — where it wins

  • Combines endpoint, application, network-path, and Microsoft 365 monitoring
  • Adds policy automation, self-healing remediation, and remote endpoint actions
  • Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools

  Where it doesn't

  • Pricing requires contact with sales
  • There is no free plan
  • Software Reclaim and forced patch deployment require Enterprise Plus

• Lakeside SysTrack9.3/10 · Pricing on request

  A broad hybrid observability platform for diagnosing endpoint, application, network, and web issues.

  Visit LakesideFull verdict →
• TeamViewer DEX9.0/10 · Pricing on request

  A broad DEX platform for endpoint insight, remediation, and ITSM-connected workflows.

  Visit TeamViewerFull verdict →