ControlUp ONE vs TeamViewer DEX

ControlUp ONE9.4Visit TeamViewer DEX9.0Visit

Higher score ControlUp ONE #1 in Digital Experience Monitoring Software 9.4/10 Pricing on request · 21-day trial Free trial✓ 4 of 4 features Visit ControlUp

vs

TeamViewer DEX #4 in Digital Experience Monitoring Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit TeamViewer

• ControlUp ONE fits best

  Broad enterprise DEX and proactive remediation

• TeamViewer DEX fits best

  DEX teams wanting remediation and ITSM integrations

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	ControlUp ONE 9.4/10 Visit ↗	TeamViewer DEX 9.0/10 Visit ↗
At a glance
Editor score	9.4	9.0
Ranking	#1 in Digital Experience Monitoring Software	#4 in Digital Experience Monitoring Software
Best for	Broad enterprise DEX and proactive remediation	DEX teams wanting remediation and ITSM integrations
Pricing model	Paid	Paid
Starting price	—	—
Free plan	—	—
Free trial	21 days	—
Deployment	Cloud	Cloud, Self-hosted
Platforms	Web, Windows, macOS, Linux	Web, Windows, macOS, Linux
Support	Docs, Community	Email, Live chat, Tickets, Community, Docs
Compliance	ISO 27001, SOC 2, SSO/SAML	SOC 2, ISO 27001, GDPR, HIPAA
Integrations	12 integrations	7 integrations
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features ControlUp ONE 4/4 · TeamViewer DEX 4/4
Endpoint monitoring	✓	✓
Application monitoring	✓	✓
Network monitoring	✓	✓
Automated remediation	✓	✓
Specs
Deployment	Cloud	Hybrid
Supported operating systems	Windows 10 version 1607+ (x64), Windows 11, Windows Server 2016+, macOS Monterey, macOS Ventura, macOS Sonoma, macOS Sequoia, Linux/thin clients, ChromeOS	Windows, macOS, Linux
Data retention	Not checked yet	Not checked yet
Our review
Pros	Combines endpoint, application, network, VDI, SaaS, and synthetic monitoring Automates remediation through actions, scripts, optimization, and workflows Integrates with ServiceNow, Intune, Okta, Jamf, Citrix, and VMware Horizon	Combines endpoint, application, network-path, and Microsoft 365 monitoring Adds policy automation, self-healing remediation, and remote endpoint actions Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools
Cons	Pricing requires a sales conversation rather than published numeric plans The 21-day trial is time-limited and there is no free plan Its breadth may exceed the needs of teams seeking a narrow monitoring tool	Pricing requires contact with sales There is no free plan Software Reclaim and forced patch deployment require Enterprise Plus
Our verdict	ControlUp ONE is a cloud-based digital experience monitoring and IT operations platform for teams managing physical endpoints, virtual desktops, applications, networks, SaaS services, and remote work environments. It brings endpoint and… Read the review →	TeamViewer DEX is a digital employee experience platform for IT teams managing distributed endpoints and digital workplaces. It brings together endpoint health, application performance, inventory, patch insights, network conditions,… Read the review →

Strengths and trade-offs

• ControlUp ONE — where it wins

  • Combines endpoint, application, network, VDI, SaaS, and synthetic monitoring
  • Automates remediation through actions, scripts, optimization, and workflows
  • Integrates with ServiceNow, Intune, Okta, Jamf, Citrix, and VMware Horizon

  Where it doesn't

  • Pricing requires a sales conversation rather than published numeric plans
  • The 21-day trial is time-limited and there is no free plan
  • Its breadth may exceed the needs of teams seeking a narrow monitoring tool

• TeamViewer DEX — where it wins

  • Combines endpoint, application, network-path, and Microsoft 365 monitoring
  • Adds policy automation, self-healing remediation, and remote endpoint actions
  • Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools

  Where it doesn't

  • Pricing requires contact with sales
  • There is no free plan
  • Software Reclaim and forced patch deployment require Enterprise Plus

• ControlUp ONE9.4/10 · Pricing on request · 21-day trial

  A broad enterprise DEX suite for monitoring, remediation, compliance, and virtual workspaces.

  Visit ControlUpFull verdict →
• TeamViewer DEX9.0/10 · Pricing on request

  A broad DEX platform for endpoint insight, remediation, and ITSM-connected workflows.

  Visit TeamViewerFull verdict →