Nexthink Infinity vs TeamViewer DEX

Nexthink Infinity9.2Visit TeamViewer DEX9.0Visit

Higher score Nexthink Infinity #3 in Digital Experience Monitoring Software 9.2/10 Pricing on request ✓ 4 of 4 features Visit Nexthink

vs

TeamViewer DEX #4 in Digital Experience Monitoring Software 9.0/10 Pricing on request ✓ 4 of 4 features Visit TeamViewer

• Nexthink Infinity fits best

  Employee experience and digital adoption programs

• TeamViewer DEX fits best

  DEX teams wanting remediation and ITSM integrations

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Side by side

Feature	Nexthink Infinity 9.2/10 Visit ↗	TeamViewer DEX 9.0/10 Visit ↗
At a glance
Editor score	9.2	9.0
Ranking	#3 in Digital Experience Monitoring Software	#4 in Digital Experience Monitoring Software
Best for	Employee experience and digital adoption programs	DEX teams wanting remediation and ITSM integrations
Pricing model	Paid	Paid
Starting price	Pricing on request	—
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud, Mobile, Browser extension	Cloud, Self-hosted
Platforms	Web, iOS, Android, Chrome extension	Web, Windows, macOS, Linux
Support	Email, Live chat, Phone, Tickets, Community, Docs · 24/7	Email, Live chat, Tickets, Community, Docs
Compliance	SOC 2, ISO 27001, GDPR	SOC 2, ISO 27001, GDPR, HIPAA
Built for	Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Nexthink Infinity 4/4 · TeamViewer DEX 4/4
Endpoint monitoring	✓	✓
Application monitoring	✓	✓
Network monitoring	✓	✓
Automated remediation	✓	✓
Specs
Deployment	Cloud	Hybrid
Supported operating systems	Windows, macOS, IGEL OS, Android, iOS	Windows, macOS, Linux
Data retention	Not checked yet	Not checked yet
Our review
Pros	Combines endpoint, application and network experience monitoring Adds AI-assisted analysis, automated remediation and low-code workflows Supports digital adoption, engagement and in-app guidance	Combines endpoint, application, network-path, and Microsoft 365 monitoring Adds policy automation, self-healing remediation, and remote endpoint actions Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools
Cons	Commercial terms require contacting the vendor Integration requirements need validation during vendor evaluation Data retention varies by category and can be customized	Pricing requires contact with sales There is no free plan Software Reclaim and forced patch deployment require Enterprise Plus
Our verdict	Nexthink Infinity is a cloud-based digital employee experience platform for IT and digital workplace teams. It brings together endpoint telemetry, device inventory, application performance, network connectivity, operating system data and… Read the review →	TeamViewer DEX is a digital employee experience platform for IT teams managing distributed endpoints and digital workplaces. It brings together endpoint health, application performance, inventory, patch insights, network conditions,… Read the review →

Strengths and trade-offs

• Nexthink Infinity — where it wins

  • Combines endpoint, application and network experience monitoring
  • Adds AI-assisted analysis, automated remediation and low-code workflows
  • Supports digital adoption, engagement and in-app guidance

  Where it doesn't

  • Commercial terms require contacting the vendor
  • Integration requirements need validation during vendor evaluation
  • Data retention varies by category and can be customized

• TeamViewer DEX — where it wins

  • Combines endpoint, application, network-path, and Microsoft 365 monitoring
  • Adds policy automation, self-healing remediation, and remote endpoint actions
  • Integrates with ServiceNow, Jira, Intune, Freshworks, and collaboration tools

  Where it doesn't

  • Pricing requires contact with sales
  • There is no free plan
  • Software Reclaim and forced patch deployment require Enterprise Plus

• Nexthink Infinity9.2/10 · Pricing on request

  A broad cloud platform for monitoring and improving enterprise digital employee experience.

  Visit NexthinkFull verdict →
• TeamViewer DEX9.0/10 · Pricing on request

  A broad DEX platform for endpoint insight, remediation, and ITSM-connected workflows.

  Visit TeamViewerFull verdict →