HubSpot Live Chat vs Intercom

HubSpot Live Chat9.0Visit Intercom8.7Visit

Higher score HubSpot Live Chat #4 in WordPress Live Chat Plugins 9.0/10 Free plan Free plan✓ 0 of 5 features Visit HubSpot

vs

Intercom #7 in WordPress Live Chat Plugins 8.7/10 14-day trial Free trial✓ 2 of 5 features Visit Intercom

• HubSpot Live Chat fits best

  Teams already using HubSpot CRM

• Intercom fits best

  Businesses needing a broad support platform

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Side by side

Feature	HubSpot Live Chat 9.0/10 Visit ↗	Intercom 8.7/10 Visit ↗
At a glance
Editor score	9.0	8.7
Ranking	#4 in WordPress Live Chat Plugins	#7 in WordPress Live Chat Plugins
Best for	Teams already using HubSpot CRM	Businesses needing a broad support platform
Pricing model	Free plan + paid	Paid
Starting price	—	$29/seat/mo
Free plan	✓ (best)	—
Free trial	—	14 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Integrations	3 integrations	450+ integrations
Built for	Solo, Small business, Mid-market, Enterprise	Solo, Small business, Mid-market, Enterprise
Features HubSpot Live Chat 0/5 · Intercom 2/5
Chatbot support	Not checked yet	✓ (best)
Mobile apps	Not checked yet	Not checked yet
Visitor tracking	Not checked yet	✓ (best)
Proactive chat	Not checked yet	Not checked yet
Chat routing	Not checked yet	Not checked yet
Specs
Messaging channels	Not checked yet	Not checked yet
Our review
Pros	Stores chat history in the HubSpot CRM inbox Routes inquiries and supports team availability hours Agents can reply through the mobile app or Slack	Combines live chat, shared inbox, ticketing, and help center tools Fin AI can hand conversations to agents with context Supports email, phone, SMS, WhatsApp, and social messaging
Cons	Free chat includes HubSpot branding Bots are limited on both listed plans Verified integrations center on HubSpot CRM, Messenger, and Slack	No free plan; Essential starts at $29 per seat monthly, billed annually Fin AI Agent is priced separately at $0.99 per outcome WordPress is not among the named integration examples
Our verdict	HubSpot Live Chat connects website visitors with sales and support teams through a customizable chat widget. Teams can set welcome messages, route inquiries to people or teams, and define availability and operating hours. Its chatbot… Read the review →	Intercom brings website and in-product Messenger chat together with a shared inbox, ticketing, automation, reporting, and help center tools. It is aimed at businesses that want more than a standalone WordPress chat widget: support teams… Read the review →

Strengths and trade-offs

• HubSpot Live Chat — where it wins

  • Stores chat history in the HubSpot CRM inbox
  • Routes inquiries and supports team availability hours
  • Agents can reply through the mobile app or Slack

  Where it doesn't

  • Free chat includes HubSpot branding
  • Bots are limited on both listed plans
  • Verified integrations center on HubSpot CRM, Messenger, and Slack

• Intercom — where it wins

  • Combines live chat, shared inbox, ticketing, and help center tools
  • Fin AI can hand conversations to agents with context
  • Supports email, phone, SMS, WhatsApp, and social messaging

  Where it doesn't

  • No free plan; Essential starts at $29 per seat monthly, billed annually
  • Fin AI Agent is priced separately at $0.99 per outcome
  • WordPress is not among the named integration examples

• HubSpot Live Chat9.0/10 · Free plan

  A practical live chat option for teams that already work in HubSpot CRM.

  Visit HubSpotFull verdict →
• Intercom8.7/10 · 14-day trial

  A broad support platform combining live chat, ticketing, automation, and AI.

  Visit IntercomFull verdict →