Gorgias vs Re:amaze

Gorgias8.9Visit Re:amaze8.1Visit

Higher score Gorgias #1 in Ecommerce Customer Service Software 8.9/10 30-day trial Free trial✓ 0 of 2 features Visit Gorgias

vs

Re:amaze #6 in Ecommerce Customer Service Software 8.1/10 14-day trial Free trial✓ 0 of 2 features Visit Re:amaze

• Gorgias fits best

  Ecommerce teams needing a full-service helpdesk

• Re:amaze fits best

  Small teams prioritizing chat and social support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Gorgias 8.9/10 Visit ↗	Re:amaze 8.1/10 Visit ↗
At a glance
Editor score	8.9	8.1
Ranking	#1 in Ecommerce Customer Service Software	#6 in Ecommerce Customer Service Software
Best for	Ecommerce teams needing a full-service helpdesk	Small teams prioritizing chat and social support
Pricing model	Paid	Paid
Starting price	30-day trial	$29/user/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	GDPR, 2FA
Integrations	300+ integrations	20 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/2 · Re:amaze 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Shows Shopify order, customer, and product context inside conversations Includes ticket automation, SLA policies, a help center, and AI Agent	Combines live chat, chatbots, FAQs, and a shared inbox Connects Shopify and other commerce and messaging services Proactive messaging, visitor tracking, and AI-assisted replies
Cons	There is no ongoing free plan; access is paid after the 30-day trial Its product focus is ecommerce customer service, not general-purpose support Ticket workflows, automation, and analytics may be more than a small team needs	Paid plans start at $29 per team member monthly Commerce integrations do not establish order or returns workflows Advanced reporting and management controls require higher tiers
Our verdict	Ecommerce support teams can use Gorgias to bring customer conversations into a shared helpdesk and manage them as tickets. It is especially suited to Shopify merchants: agents can see order, customer, and product context inside… Read the review →	Re:amaze brings website live chat, chatbots, email, social channels, FAQs, and other customer conversations into a shared support platform. It is suited to small ecommerce teams that want chat and social support alongside automation,… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Shows Shopify order, customer, and product context inside conversations
  • Includes ticket automation, SLA policies, a help center, and AI Agent

  Where it doesn't

  • There is no ongoing free plan; access is paid after the 30-day trial
  • Its product focus is ecommerce customer service, not general-purpose support
  • Ticket workflows, automation, and analytics may be more than a small team needs

• Re:amaze — where it wins

  • Combines live chat, chatbots, FAQs, and a shared inbox
  • Connects Shopify and other commerce and messaging services
  • Proactive messaging, visitor tracking, and AI-assisted replies

  Where it doesn't

  • Paid plans start at $29 per team member monthly
  • Commerce integrations do not establish order or returns workflows
  • Advanced reporting and management controls require higher tiers

• Gorgias8.9/10 · 30-day trial

  A full-service ecommerce helpdesk with Shopify context, ticket automation, and AI support.

  Visit GorgiasFull verdict →
• Re:amaze8.1/10 · 14-day trial

  A multichannel support hub for small teams focused on chat and social.

  Visit Re:amazeFull verdict →