Gorgias vs eDesk

Gorgias8.9Visit eDesk8.8Visit

Higher score Gorgias #1 in Ecommerce Customer Service Software 8.9/10 30-day trial Free trial✓ 0 of 2 features Visit Gorgias

vs

eDesk #2 in Ecommerce Customer Service Software 8.8/10 14-day trial Free trial✓ 0 of 2 features Visit eDesk

• Gorgias fits best

  Ecommerce teams needing a full-service helpdesk

• eDesk fits best

  Marketplace sellers needing order-aware support

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	Gorgias 8.9/10 Visit ↗	eDesk 8.8/10 Visit ↗
At a glance
Editor score	8.9	8.8
Ranking	#1 in Ecommerce Customer Service Software	#2 in Ecommerce Customer Service Software
Best for	Ecommerce teams needing a full-service helpdesk	Marketplace sellers needing order-aware support
Pricing model	Paid	Paid
Starting price	30-day trial	$39/user/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS, Android	Web, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Phone, Docs · 24/7
Integrations	300+ integrations	300+ integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/2 · eDesk 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Shows Shopify order, customer, and product context inside conversations Includes ticket automation, SLA policies, a help center, and AI Agent	Tickets show customer, product, and order context together. Connects marketplaces, ecommerce stores, email, and social channels. Includes SLA tracking, automations, and AI-assisted ticket handling.
Cons	There is no ongoing free plan; access is paid after the 30-day trial Its product focus is ecommerce customer service, not general-purpose support Ticket workflows, automation, and analytics may be more than a small team needs	Essential limits connections to one online store or marketplace. Monthly pricing rises from $39 to $89 and $119 per user. Enterprise pricing is not displayed alongside the other plan prices.
Our verdict	Ecommerce support teams can use Gorgias to bring customer conversations into a shared helpdesk and manage them as tickets. It is especially suited to Shopify merchants: agents can see order, customer, and product context inside… Read the review →	eDesk is a cloud-based help desk for ecommerce sellers and support teams that need to manage customer conversations across marketplaces, stores, email, chat, and social channels. Its unified workspace brings customer, product, and order… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Shows Shopify order, customer, and product context inside conversations
  • Includes ticket automation, SLA policies, a help center, and AI Agent

  Where it doesn't

  • There is no ongoing free plan; access is paid after the 30-day trial
  • Its product focus is ecommerce customer service, not general-purpose support
  • Ticket workflows, automation, and analytics may be more than a small team needs

• eDesk — where it wins

  • Tickets show customer, product, and order context together.
  • Connects marketplaces, ecommerce stores, email, and social channels.
  • Includes SLA tracking, automations, and AI-assisted ticket handling.

  Where it doesn't

  • Essential limits connections to one online store or marketplace.
  • Monthly pricing rises from $39 to $89 and $119 per user.
  • Enterprise pricing is not displayed alongside the other plan prices.

• Gorgias8.9/10 · 30-day trial

  A full-service ecommerce helpdesk with Shopify context, ticket automation, and AI support.

  Visit GorgiasFull verdict →
• eDesk8.8/10 · 14-day trial

  A multichannel help desk that brings marketplace, store, and order context into support.

  Visit eDeskFull verdict →