Gorgias vs HelpDesk

Gorgias8.9Visit HelpDesk8.2Visit

Higher score Gorgias #1 in Ecommerce Customer Service Software 8.9/10 30-day trial Free trial✓ 0 of 2 features Visit Gorgias

vs

HelpDesk #5 in Ecommerce Customer Service Software 8.2/10 14-day trial Free trial✓ 0 of 2 features Visit HelpDesk

• Gorgias fits best

  Ecommerce teams needing a full-service helpdesk

• HelpDesk fits best

  Budget-conscious teams needing a complete helpdesk

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	HelpDesk 8.2/10 Visit ↗
At a glance
Editor score	8.9	8.2
Ranking	#1 in Ecommerce Customer Service Software	#5 in Ecommerce Customer Service Software
Best for	Ecommerce teams needing a full-service helpdesk	Budget-conscious teams needing a complete helpdesk
Pricing model	Paid	Paid
Starting price	30-day trial	$19/user/mo
Free plan	—	—
Free trial	30 days	14 days
Free trial length	30 days	14 days · no card needed
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Community, Docs · 24/7	Email, Live chat, Docs · 24/7
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, PCI DSS, SSO/SAML
Integrations	300+ integrations	11 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/2 · HelpDesk 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Shows Shopify order, customer, and product context inside conversations Includes ticket automation, SLA policies, a help center, and AI Agent	Combines email, chat, Messenger, and SMS in a shared inbox Includes automation, AI tools, reporting, and a customer portal Connects with Shopify, WooCommerce, CRM, and team tools
Cons	There is no ongoing free plan; access is paid after the 30-day trial Its product focus is ecommerce customer service, not general-purpose support Ticket workflows, automation, and analytics may be more than a small team needs	No free plan; paid plans start at $19 per user monthly, billed annually Growth costs $79 per user monthly on annual billing Store-specific order workflows are not described
Our verdict	Ecommerce support teams can use Gorgias to bring customer conversations into a shared helpdesk and manage them as tickets. It is especially suited to Shopify merchants: agents can see order, customer, and product context inside… Read the review →	HelpDesk brings customer messages into a shared workspace for support teams handling email, website chat, Messenger, SMS, and other channels. Teams can assign and prioritize tickets, collaborate with private notes, use canned replies, and… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Shows Shopify order, customer, and product context inside conversations
  • Includes ticket automation, SLA policies, a help center, and AI Agent

  Where it doesn't

  • There is no ongoing free plan; access is paid after the 30-day trial
  • Its product focus is ecommerce customer service, not general-purpose support
  • Ticket workflows, automation, and analytics may be more than a small team needs

• HelpDesk — where it wins

  • Combines email, chat, Messenger, and SMS in a shared inbox
  • Includes automation, AI tools, reporting, and a customer portal
  • Connects with Shopify, WooCommerce, CRM, and team tools

  Where it doesn't

  • No free plan; paid plans start at $19 per user monthly, billed annually
  • Growth costs $79 per user monthly on annual billing
  • Store-specific order workflows are not described

• Gorgias8.9/10 · 30-day trial

  A full-service ecommerce helpdesk with Shopify context, ticket automation, and AI support.

  Visit GorgiasFull verdict →
• HelpDesk8.2/10 · 14-day trial

  A broad helpdesk with ecommerce integrations, AI tools, and a $19 annual-billing entry tier.

  Visit HelpDeskFull verdict →