Gorgias vs Dixa

Gorgias8.9Visit Dixa8.3Visit

Higher score Gorgias #1 in Ecommerce Customer Service Software 8.9/10 30-day trial Free trial✓ 0 of 2 features Visit Gorgias

vs

Dixa #4 in Ecommerce Customer Service Software 8.3/10 Paid ✓ 0 of 2 features Visit Dixa

• Gorgias fits best

  Ecommerce teams needing a full-service helpdesk

• Dixa fits best

  Mid-market teams needing structured omnichannel support

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	Dixa 8.3/10 Visit ↗
At a glance
Editor score	8.9	8.3
Ranking	#1 in Ecommerce Customer Service Software	#4 in Ecommerce Customer Service Software
Best for	Ecommerce teams needing a full-service helpdesk	Mid-market teams needing structured omnichannel support
Pricing model	Paid	Paid
Starting price	30-day trial	€89/seat/mo
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud
Platforms	Web, iOS, Android	Web
Support	Email, Live chat, Community, Docs · 24/7	Email, Phone, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR
Integrations	300+ integrations	35+ integrations
Built for	Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features Gorgias 0/2 · Dixa 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Shows Shopify order, customer, and product context inside conversations Includes ticket automation, SLA policies, a help center, and AI Agent	Unifies phone, email, forms, chat, and social in one contact center Routes conversations by skills, language, priority, availability, or attributes Combines SLA tracking, a help center, workflow automation, and an AI Agent
Cons	There is no ongoing free plan; access is paid after the 30-day trial Its product focus is ecommerce customer service, not general-purpose support Ticket workflows, automation, and analytics may be more than a small team needs	The monthly entry price is €89 per seat There is no free plan Deployment is cloud-only
Our verdict	Ecommerce support teams can use Gorgias to bring customer conversations into a shared helpdesk and manage them as tickets. It is especially suited to Shopify merchants: agents can see order, customer, and product context inside… Read the review →	Dixa brings phone, email, forms, chat, and social conversations into a shared customer-service workspace, with threaded histories and customer context. It is aimed at consumer brands and mid-market support teams that need structured… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Shows Shopify order, customer, and product context inside conversations
  • Includes ticket automation, SLA policies, a help center, and AI Agent

  Where it doesn't

  • There is no ongoing free plan; access is paid after the 30-day trial
  • Its product focus is ecommerce customer service, not general-purpose support
  • Ticket workflows, automation, and analytics may be more than a small team needs

• Dixa — where it wins

  • Unifies phone, email, forms, chat, and social in one contact center
  • Routes conversations by skills, language, priority, availability, or attributes
  • Combines SLA tracking, a help center, workflow automation, and an AI Agent

  Where it doesn't

  • The monthly entry price is €89 per seat
  • There is no free plan
  • Deployment is cloud-only

• Gorgias8.9/10 · 30-day trial

  A full-service ecommerce helpdesk with Shopify context, ticket automation, and AI support.

  Visit GorgiasFull verdict →
• Dixa8.3/10 · Paid

  A structured support workspace for mid-market teams across phone, email, chat, and social.

  Visit DixaFull verdict →