Gorgias vs Richpanel

Gorgias8.9Visit Richpanel8.7Visit

Higher score Gorgias #1 in Ecommerce Customer Service Software 8.9/10 30-day trial Free trial✓ 0 of 2 features Visit Gorgias

vs

Richpanel #3 in Ecommerce Customer Service Software 8.7/10 Paid ✓ 0 of 2 features Visit Richpanel

• Gorgias fits best

  Ecommerce teams needing a full-service helpdesk

• Richpanel fits best

  Ecommerce teams needing support, order self-service, and AI

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Side by side

Feature	Gorgias 8.9/10 Visit ↗	Richpanel 8.7/10 Visit ↗
At a glance
Editor score	8.9	8.7
Ranking	#1 in Ecommerce Customer Service Software	#3 in Ecommerce Customer Service Software
Best for	Ecommerce teams needing a full-service helpdesk	Ecommerce teams needing support, order self-service, and AI
Pricing model	Paid	Paid
Starting price	30-day trial	$99/seat/mo
Free plan	—	—
Free trial	30 days	—
Deployment	Cloud, Mobile	Cloud, Desktop, Mobile
Platforms	Web, iOS, Android	Web, Windows, macOS, iOS, Android
Support	Email, Live chat, Community, Docs · 24/7	Email, Phone, Docs
Compliance	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA	SOC 2, GDPR, HIPAA, SSO/SAML, 2FA
Integrations	300+ integrations	16 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features Gorgias 0/2 · Richpanel 0/2
Returns management	Not checked yet	Not checked yet
Order context	Not checked yet	Not checked yet
Specs
Store integrations	Not checked yet	Not checked yet
Marketplace integrations	Not checked yet	Not checked yet
Support channels	Not checked yet	Not checked yet
Automation features	Not checked yet	Not checked yet
Our review
Pros	Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox Shows Shopify order, customer, and product context inside conversations Includes ticket automation, SLA policies, a help center, and AI Agent	Unifies email, chat, SMS, WhatsApp, social, and phone conversations Customers can track orders and make eligible changes through self-service AI agents include policy-trained replies, escalation, and QA review
Cons	There is no ongoing free plan; access is paid after the 30-day trial Its product focus is ecommerce customer service, not general-purpose support Ticket workflows, automation, and analytics may be more than a small team needs	Helpdesk seats start at $99 per seat per month AI adds $0.20 per AI-handled conversation Returns & Exchanges is a separate $99 monthly add-on
Our verdict	Ecommerce support teams can use Gorgias to bring customer conversations into a shared helpdesk and manage them as tickets. It is especially suited to Shopify merchants: agents can see order, customer, and product context inside… Read the review →	Richpanel brings ecommerce customer support into a shared workspace, pairing a multichannel inbox with AI agents, automation, reporting, and self-service. It is aimed at ecommerce brands whose teams need customer, order, and subscription… Read the review →

Strengths and trade-offs

• Gorgias — where it wins

  • Combines email, chat, social, SMS, WhatsApp, Instagram, and Facebook in one inbox
  • Shows Shopify order, customer, and product context inside conversations
  • Includes ticket automation, SLA policies, a help center, and AI Agent

  Where it doesn't

  • There is no ongoing free plan; access is paid after the 30-day trial
  • Its product focus is ecommerce customer service, not general-purpose support
  • Ticket workflows, automation, and analytics may be more than a small team needs

• Richpanel — where it wins

  • Unifies email, chat, SMS, WhatsApp, social, and phone conversations
  • Customers can track orders and make eligible changes through self-service
  • AI agents include policy-trained replies, escalation, and QA review

  Where it doesn't

  • Helpdesk seats start at $99 per seat per month
  • AI adds $0.20 per AI-handled conversation
  • Returns & Exchanges is a separate $99 monthly add-on

• Gorgias8.9/10 · 30-day trial

  A full-service ecommerce helpdesk with Shopify context, ticket automation, and AI support.

  Visit GorgiasFull verdict →
• Richpanel8.7/10 · Paid

  Richpanel combines multichannel support, AI, and order self-service at a high seat price.

  Visit RichpanelFull verdict →