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Head-to-head · IT Help Desk Software

GLPI vs OTOBO

  • Updated Oct 2026
  • Both researched from official sources
  • 7 checks side by side
Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI
OTOBO #14 in IT Help Desk Software 7.8/10 Free plan Free plan✓ 6 of 7 features Visit OTOBO

GLPI leads on 0 checks, OTOBO on 0, and 7 are even. Who comes out ahead on the 7 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planboth
  • Free trialonly GLPI

GLPI scores higher on our rubric for it help desk software: 8.9 against 7.8 out of 10; our editors rank them #5 and #14.

GLPI is the better fit for open-source asset and ticket management. OTOBO is the better fit for open-source service management.

  • GLPI fits best

    Open-source asset and ticket management

  • OTOBO fits best

    Open-source service management

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Side by side

Feature GLPI 8.9/10 Visit ↗ OTOBO 7.8/10 Visit ↗
At a glance
Editor score 8.9 7.8
Ranking #5 in IT Help Desk Software #14 in IT Help Desk Software
Best for Open-source asset and ticket management Open-source service management
Pricing model Free plan + paid Free
Starting price €19/user/mo Free plan
Free plan ✓ ✓
Free trial 45 days —
Deployment Cloud, Self-hosted Cloud, Self-hosted
Platforms Web Web, Linux
Support Tickets Email, Phone, Docs · 24/7
Integrations 8 integrations 4 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features GLPI 6/7 · OTOBO 6/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps Not checked yet Not checked yet
Our review
Pros
  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.
  • Covers tickets, portals, knowledge, catalogs, SLAs, workflows and CMDB.
  • Supports self-hosted deployment on Linux with web and API access.
  • Connects with Active Directory, LDAP, REST, SOAP and external databases.
Cons
  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.
  • Requires an organization to manage its own infrastructure and deployment.
  • Verified mobile and AI features are not part of its positioning.
  • Paid support and managed services are separate from the core software.
Our verdict

GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge…

Read the review →

OTOBO is a web-based, modular service management platform for IT and business departments, external service providers, and customers. Its scope spans incident and service-request ticketing, self-service request tracking, searchable…

Read the review →
  1. GLPIIT Help Desk Software 8.9Free plan · 45-day trial
  2. OTOBOIT Help Desk Software 7.8Free plan

Strengths and trade-offs

  • GLPI — where it wins

    • Ticketing includes SLAs, OLAs, escalations, and approval stages.
    • Asset, configuration, software, and license management are built in.
    • Web, API, and self-hosted deployment support flexible infrastructure choices.

    Where it doesn't

    • There is no free plan; cloud pricing starts at €19 per user monthly.
    • Private Cloud requires minimum billing for 25 users.
    • Mobile apps and AI are not part of the listed core capabilities.

  • OTOBO — where it wins

    • Covers tickets, portals, knowledge, catalogs, SLAs, workflows and CMDB.
    • Supports self-hosted deployment on Linux with web and API access.
    • Connects with Active Directory, LDAP, REST, SOAP and external databases.

    Where it doesn't

    • Requires an organization to manage its own infrastructure and deployment.
    • Verified mobile and AI features are not part of its positioning.
    • Paid support and managed services are separate from the core software.
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams pairing ticketing with asset control.

    Visit GLPIFull verdict →
  • OTOBO7.8/10 · Free plan

    A broad, license-free service management platform for teams that can self-host.

    Visit OTOBOFull verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update