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Head-to-head · IT Help Desk Software

GLPI vs KIX

  • Updated Oct 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI
KIX #28 in IT Help Desk Software 6.4/10 Free plan · 30-day trial Free planFree trial✓ 7 of 7 features Visit KIX

GLPI leads on 0 checks, KIX on 0, and 8 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGLPI · 8.9/10
  • Free planboth
  • Free trialboth
  • Most featuresKIX · 7 of 7

GLPI scores higher on our rubric for it help desk software: 8.9 against 6.4 out of 10; our editors rank them #5 and #28.

GLPI is the better fit for open-source asset and ticket management. KIX is the better fit for mobile-enabled open-source ITSM.

  • GLPI fits best

    Open-source asset and ticket management

  • KIX fits best

    Mobile-enabled open-source ITSM

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature GLPI 8.9/10 Visit ↗ KIX 6.4/10 Visit ↗
At a glance
Editor score 8.9 6.4
Ranking #5 in IT Help Desk Software #28 in IT Help Desk Software
Best for Open-source asset and ticket management Mobile-enabled open-source ITSM
Pricing model Free plan + paid Free plan + paid
Starting price €19/user/mo —
Free plan ✓ ✓
Free trial 45 days 30 days
Free trial length 45 days 30 days
Deployment Cloud, Self-hosted Cloud, Self-hosted, Mobile
Platforms Web Web, iOS, Android
Support Tickets Phone, Docs
Integrations 8 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features GLPI 6/7 · KIX 7/7
SLA management ✓ ✓
Knowledge base ✓ ✓
Employee portal ✓ ✓
Asset management ✓ ✓
Single sign-on ✓ ✓
Approval workflows ✓ ✓
Mobile apps Not checked yet ✓ (best)
Our review
Pros
  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.
  • Free on-premises edition for evaluating core service-management workflows
  • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
  • Offline iOS and Android field-service ticket and work-order processing
Cons
  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.
  • KIX Start has limited functionality and no support or maintenance
  • KIX Pro Business starts at €33 per agent per month
  • Enterprise pricing and higher service levels require a pricing request
Our verdict

GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge…

Read the review →

KIX is an open-source service management platform for IT departments, service desks, enterprise service management teams and technical customer support organizations. It combines ticket management with searchable communication history,…

Read the review →
  1. GLPIIT Help Desk Software 8.9Free plan · 45-day trial
  2. KIXIT Help Desk Software 6.4Free plan · 30-day trial

Strengths and trade-offs

  • GLPI — where it wins

    • Ticketing includes SLAs, OLAs, escalations, and approval stages.
    • Asset, configuration, software, and license management are built in.
    • Web, API, and self-hosted deployment support flexible infrastructure choices.

    Where it doesn't

    • There is no free plan; cloud pricing starts at €19 per user monthly.
    • Private Cloud requires minimum billing for 25 users.
    • Mobile apps and AI are not part of the listed core capabilities.

  • KIX — where it wins

    • Free on-premises edition for evaluating core service-management workflows
    • CMDB, catalogs, SLAs, approvals, reporting and knowledge management in one platform
    • Offline iOS and Android field-service ticket and work-order processing

    Where it doesn't

    • KIX Start has limited functionality and no support or maintenance
    • KIX Pro Business starts at €33 per agent per month
    • Enterprise pricing and higher service levels require a pricing request
  • GLPI8.9/10 · Free plan · 45-day trial

    A broad open-source ITSM suite for teams pairing ticketing with asset control.

    Visit GLPIFull verdict →
  • KIX6.4/10 · Free plan · 30-day trial

    A broad open-source ITSM platform with mobile field service and flexible deployment options.

    Visit KIXFull verdict →

More comparisons

All IT help desk software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update