GLPI vs Jitbit Helpdesk

GLPI8.9Visit Jitbit Helpdesk8.0Visit

Higher score GLPI #5 in IT Help Desk Software 8.9/10 Free plan · 45-day trial Free planFree trial✓ 6 of 7 features Visit GLPI

vs

Jitbit Helpdesk #13 in IT Help Desk Software 8.0/10 21-day trial Free trial✓ 6 of 7 features Visit Jitbit

• GLPI fits best

  Open-source asset and ticket management

• Jitbit Helpdesk fits best

  Self-hosted or cloud help desks

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Side by side

Feature	GLPI 8.9/10 Visit ↗	Jitbit Helpdesk 8.0/10 Visit ↗
At a glance
Editor score	8.9	8.0
Ranking	#5 in IT Help Desk Software	#13 in IT Help Desk Software
Best for	Open-source asset and ticket management	Self-hosted or cloud help desks
Pricing model	Free plan + paid	Paid
Starting price	€19/user/mo	$24/mo
Free plan	✓ (best)	—
Free trial	45 days	21 days
Free trial length	45 days	21 days · no card needed
Deployment	Cloud, Self-hosted	Cloud, Self-hosted, Mobile
Platforms	Web	Web, iOS, Android
Support	Tickets	Email, Docs
Integrations	8 integrations	17 integrations
Built for	Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features GLPI 6/7 · Jitbit Helpdesk 6/7
SLA management	✓	✓
Knowledge base	✓	✓
Employee portal	✓	✓
Asset management	✓	✓
Single sign-on	✓	✓
Approval workflows	✓ (best)	Not checked yet
Mobile apps	Not checked yet	✓ (best)
Our review
Pros	Ticketing includes SLAs, OLAs, escalations, and approval stages. Asset, configuration, software, and license management are built in. Web, API, and self-hosted deployment support flexible infrastructure choices.	Cloud and perpetual self-hosted deployment options SLA tracking, approvals, assets, knowledge base, and automation Native mobile apps and integrations across major work platforms
Cons	There is no free plan; cloud pricing starts at €19 per user monthly. Private Cloud requires minimum billing for 25 users. Mobile apps and AI are not part of the listed core capabilities.	No free plan Cloud pricing uses annual billing Cloud plans top out at 9 agents
Our verdict	GLPI is an open-source IT service management platform for organizations that need more than an incident queue. It combines incident and service-request ticketing with SLA and OLA tracking, escalation levels, approval stages, a knowledge… Read the review →	Jitbit Helpdesk is a ticketing and service desk application for sysadmins, IT managers, internal support teams, and customer service organizations. It converts requests from email, web portals, APIs, widgets, and integrations into… Read the review →

Strengths and trade-offs

• GLPI — where it wins

  • Ticketing includes SLAs, OLAs, escalations, and approval stages.
  • Asset, configuration, software, and license management are built in.
  • Web, API, and self-hosted deployment support flexible infrastructure choices.

  Where it doesn't

  • There is no free plan; cloud pricing starts at €19 per user monthly.
  • Private Cloud requires minimum billing for 25 users.
  • Mobile apps and AI are not part of the listed core capabilities.

• Jitbit Helpdesk — where it wins

  • Cloud and perpetual self-hosted deployment options
  • SLA tracking, approvals, assets, knowledge base, and automation
  • Native mobile apps and integrations across major work platforms

  Where it doesn't

  • No free plan
  • Cloud pricing uses annual billing
  • Cloud plans top out at 9 agents

• GLPI8.9/10 · Free plan · 45-day trial

  A broad open-source ITSM suite for teams pairing ticketing with asset control.

  Visit GLPIFull verdict →
• Jitbit Helpdesk8.0/10 · 21-day trial

  A flexible help desk with cloud and perpetual self-hosted deployment options.

  Visit JitbitFull verdict →