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Head-to-head · Salon Reputation Management Software

GetSetReply vs TrueReview

  • Updated Oct 2026
  • Both researched from official sources
  • 6 checks side by side
Higher score GetSetReply #4 in Salon Reputation Management Software 9.0/10 30-day trial Free trial✓ 3 of 3 features Visit GetSetReply
TrueReview #6 in Salon Reputation Management Software 8.8/10 14-day trial Free trial✓ 0 of 3 features Visit TrueReview

GetSetReply leads on 1 check, TrueReview on 0, and 5 are even. Who comes out ahead on the 6 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGetSetReply · 9.0/10
  • Lowest starting priceGetSetReply · $23/mo
  • Free trialboth
  • Most featuresGetSetReply · 3 of 3

GetSetReply scores higher on our rubric for salon reputation management software: 9.0 against 8.8 out of 10; our editors rank them #4 and #6.

GetSetReply is cheaper to start at $23/mo against $29/mo.

GetSetReply is the better fit for salons managing reviews across multiple platforms. TrueReview is the better fit for salons needing broad review-source coverage.

  • GetSetReply fits best

    Salons managing reviews across multiple platforms

  • TrueReview fits best

    Salons needing broad review-source coverage

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Side by side

Feature GetSetReply 9.0/10 Visit ↗ TrueReview 8.8/10 Visit ↗
At a glance
Editor score 9.0 8.8
Ranking #4 in Salon Reputation Management Software #6 in Salon Reputation Management Software
Best for Salons managing reviews across multiple platforms Salons needing broad review-source coverage
Pricing model Paid Paid
Starting price $23/mo (best) $29/mo
Free plan — —
Free trial 30 days 14 days
Free trial length 30 days · no card needed 14 days · card required
Deployment Cloud Cloud
Platforms Web Web
Support Email Live chat, Phone, Docs
Integrations 8 integrations 13 integrations
Built for Small business, Mid-market Small business, Mid-market, Enterprise
Features GetSetReply 3/3 · TrueReview 0/3
Review requests ✓ (best) Not checked yet
Response workflows ✓ (best) Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Specs
Review sources Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebook Google, Facebook, Zillow, BBB, Trustpilot, Tripadvisor, Zocdoc, WebMD, Avvo, Lawyers.com, Angi, OpenTable, Apartments, HomeAdvisor, TrueReview
Location limit 1 locations 1 locations
Team seat limit Not checked yet Not checked yet
Our review
Pros
  • Combines review inbox, sentiment analysis, and response drafting
  • Sends SMS and email review requests with private feedback routing
  • Supports competitor benchmarking and integrations including Square POS
  • Monitors many review platforms and supports custom links
  • Automates email and SMS requests, follow-ups, and alerts
  • Adds AI replies, policy detection, widgets, and multi-location tools
Cons
  • Starter supports only 1 location
  • AI drafts responses but does not publish them automatically
  • No permanently free tier
  • No free plan
  • Starter monitors up to 3 review sources and one location
  • SMS availability is limited to the US and Canada upon verification
Our verdict

GetSetReply is reputation management software for salons and other local businesses. It brings reviews from supported platforms into one inbox, analyzes sentiment and themes, drafts responses in selected AI personalities, and provides…

Read the review →

TrueReview is review management software for salons, agencies, and multi-location organizations. It combines automated review requests, customer feedback and surveys, review monitoring, alerts, response tools, tagging, filtering, and…

Read the review →
  1. GetSetReplySalon Reputation Management Software 9.030-day trial
  2. TrueReviewSalon Reputation Management Software 8.814-day trial

Strengths and trade-offs

  • GetSetReply — where it wins

    • Combines review inbox, sentiment analysis, and response drafting
    • Sends SMS and email review requests with private feedback routing
    • Supports competitor benchmarking and integrations including Square POS

    Where it doesn't

    • Starter supports only 1 location
    • AI drafts responses but does not publish them automatically
    • No permanently free tier

  • TrueReview — where it wins

    • Monitors many review platforms and supports custom links
    • Automates email and SMS requests, follow-ups, and alerts
    • Adds AI replies, policy detection, widgets, and multi-location tools

    Where it doesn't

    • No free plan
    • Starter monitors up to 3 review sources and one location
    • SMS availability is limited to the US and Canada upon verification

More comparisons

All salon reputation management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update