Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience our own tag's counts — open to see them
–Visits
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · visits, page views and clicks counted by our own tag, which counts more than our checked analytics; every figure rounded down · how we count

Head-to-head · Salon Reputation Management Software

Bella vs GetSetReply

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Bella #1 in Salon Reputation Management Software 9.4/10 14-day trial Free trial✓ 2 of 3 features Visit Bella
GetSetReply #4 in Salon Reputation Management Software 9.0/10 30-day trial Free trial✓ 3 of 3 features Visit GetSetReply

Bella leads on 0 checks, GetSetReply on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreBella · 9.4/10
  • Free trialboth
  • Most featuresGetSetReply · 3 of 3

Bella scores higher on our rubric for salon reputation management software: 9.4 against 9.0 out of 10; our editors rank them #1 and #4.

Bella is the better fit for salons needing reputation plus recovery workflows. GetSetReply is the better fit for salons managing reviews across multiple platforms.

  • Bella fits best

    Salons needing reputation plus recovery workflows

  • GetSetReply fits best

    Salons managing reviews across multiple platforms

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Bella 9.4/10 Visit ↗ GetSetReply 9.0/10 Visit ↗
At a glance
Editor score 9.4 9.0
Ranking #1 in Salon Reputation Management Software #4 in Salon Reputation Management Software
Best for Salons needing reputation plus recovery workflows Salons managing reviews across multiple platforms
Pricing model Paid Paid
Starting price $390/yr $23/mo
Free plan — —
Free trial 14 days 30 days
Free trial length 14 days 30 days · no card needed
Deployment Cloud Cloud
Platforms Web Web
Support Email, Phone, Live chat Email
Integrations 10 integrations 8 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market
Features Bella 2/3 · GetSetReply 3/3
Review requests ✓ ✓
Response workflows ✓ ✓
Sentiment analysis Not checked yet ✓ (best)
Specs
Review sources Google Google, Yelp, TripAdvisor, DoorDash, Trustpilot, Etsy, Facebook
Location limit 1 locations 1 locations
Team seat limit Not checked yet Not checked yet
Our review
Pros
  • Routes low ratings to internal recovery and high ratings to Google.
  • Adds stylist campaigns, customer reactivation, and manager escalation.
  • Supports SMS booking, missed-call voice booking, and multi-location reporting.
  • Combines review inbox, sentiment analysis, and response drafting
  • Sends SMS and email review requests with private feedback routing
  • Supports competitor benchmarking and integrations including Square POS
Cons
  • The Reviews Only plan supports one location.
  • The platform is web-based and cloud-deployed.
  • Support is not available 24/7.
  • Starter supports only 1 location
  • AI drafts responses but does not publish them automatically
  • No permanently free tier
Our verdict

Bella is a cloud-based salon operating app for salons and multi-location operators. It works around existing salon systems rather than replacing a POS, combining post-visit SMS surveys, review routing, customer recovery, booking workflows,…

Read the review →

GetSetReply is reputation management software for salons and other local businesses. It brings reviews from supported platforms into one inbox, analyzes sentiment and themes, drafts responses in selected AI personalities, and provides…

Read the review →
  1. BellaSalon Reputation Management Software 9.414-day trial
  2. GetSetReplySalon Reputation Management Software 9.030-day trial

Strengths and trade-offs

  • Bella — where it wins

    • Routes low ratings to internal recovery and high ratings to Google.
    • Adds stylist campaigns, customer reactivation, and manager escalation.
    • Supports SMS booking, missed-call voice booking, and multi-location reporting.

    Where it doesn't

    • The Reviews Only plan supports one location.
    • The platform is web-based and cloud-deployed.
    • Support is not available 24/7.

  • GetSetReply — where it wins

    • Combines review inbox, sentiment analysis, and response drafting
    • Sends SMS and email review requests with private feedback routing
    • Supports competitor benchmarking and integrations including Square POS

    Where it doesn't

    • Starter supports only 1 location
    • AI drafts responses but does not publish them automatically
    • No permanently free tier
  • Bella9.4/10 · 14-day trial

    A salon-focused operating layer for review recovery, booking, and multi-location reporting.

    Visit BellaFull verdict →
  • GetSetReply9.0/10 · 30-day trial

    A multi-platform salon reputation tool with AI drafting, review funnels, and benchmarking.

    Visit GetSetReplyFull verdict →

More comparisons

All salon reputation management software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update