Bella
Bella: A salon-focused operating layer for review recovery, booking, and multi-location reporting. Ranked #1 of 29 in Salon Reputation Management Software by our editors (9.4/10); pricing: 14-day trial; best for salons needing reputation plus recovery workflows.
At a glance
- Editor score9.4 / 10
- Pricing14-day trial
- Best forSalons needing reputation plus recovery workflows
- Free planNo
- Paid from$390/yr
- Review sourcesGoogle
- Facts checked21 Sep 2026
Where it wins
- Routes low ratings to internal recovery and high ratings to Google.
- Adds stylist campaigns, customer reactivation, and manager escalation.
- Supports SMS booking, missed-call voice booking, and multi-location reporting.
Where it doesn't
- The Reviews Only plan supports one location.
- The platform is web-based and cloud-deployed.
- Support is not available 24/7.
Our verdict on Bella
Bella is a cloud-based salon operating app for salons and multi-location operators. It works around existing salon systems rather than replacing a POS, combining post-visit SMS surveys, review routing, customer recovery, booking workflows, and operational reporting. Its core reputation workflow keeps 1–3 star feedback internal for manager recovery and routes 4–5 star feedback to Google review pages. This makes it a fit for salons that want reputation management connected to customer recovery and day-to-day booking operations.
Pricing is organized around progressively broader workflows. Reviews Only costs $39 per month or $390 per year and includes a branded survey page, internal recovery, Google review routing, manager email alerts, and a review dashboard with an audit trail. Reputation Pro costs $79 per month or $790 per year, adding real-time manager SMS escalation, stylist recovery campaigns, survey customization, reply tracking, and a TCPA certification PDF. Customer Recovery costs $149 per month or $1,490 per year and adds 90-day reactivation, historical reactivation, birthday SMS, and a multi-location dashboard. Joanna AI Voice — Standard costs $399 per month or $3,990 per year and adds an AI voice receptionist, SMS booking follow-up, transfer routing to staff, and booking analytics. A 14-day trial is available.
Bella’s ecosystem includes Zenoti, QuickBooks, Google Ads, Google Business Profile, Square POS, Twilio, Telnyx, OpenAI, Plaid, and Stripe. Support channels include email, phone, and chat. The product is strongest when a salon wants Google review routing tied to recovery campaigns, SMS communication, voice booking, and reporting. The Reviews Only category specification lists a one-location limit, while broader operational needs are addressed in higher plans such as Customer Recovery. Salons seeking a focused combination of reputation workflows and salon operations should consider Bella; teams that need a different platform scope should compare alternatives before choosing.
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Bella pricing
All 6 Bella plans and prices →
Bella fact sheet
| Free plan | No |
|---|---|
| Paid from | $390/yr |
| Review sources | |
| Review requests | Yes |
| Response workflows | Yes |
| Sentiment analysis | Not verified |
| Location limit | 1 locations |
| Team seat limit | Not verified |
| Free trial | 14 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR |
| Support | Email, Phone, Live chat |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 10 integrations: Zenoti, QuickBooks, Google Ads, Google Business Profile, Square POS, Twilio … See all → |
| Pricing | 14-day trial (source) |
| Website | bella.salon |
| Facts checked | 21 Sep 2026 |
Bella integrations
Bella lists 10 integrations on its own site.
- Zenoti
- QuickBooks
- Google Ads
- Google Business Profile
- Square POS
- Twilio
- Telnyx
- OpenAI
- Plaid
- Stripe
Alternatives to Bella
- ReviewshakeA capable review management suite with multichannel requests, AI responses, and integrations.9.2
- LocalClarityBroad review coverage, centralized workflows, and AI assistance for growing salon groups.9.1
- GetSetReplyA multi-platform salon reputation tool with AI drafting, review funnels, and benchmarking.9.0
Bella vs the competition
- Bella vs Reviewshake
- Bella vs LocalClarity
- Bella vs GetSetReply
- Bella vs Reviewgrower
- Bella vs TrueReview
- Bella vs ReviewBoost
Compare Bella with any tool side by side →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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