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Head-to-head · Customer Health Score Software

GainTrace vs ClientSuccess

  • Updated Sep 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score GainTrace #4 in Customer Health Score Software 7.6/10 Free plan · paid from $82/mo (annual) Free plan✓ 7 of 7 features Visit GainTrace
ClientSuccess #8 in Customer Health Score Software 6.7/10 Pricing on request ✓ 0 of 7 features Visit ClientSuccess

GainTrace leads on 8 checks, ClientSuccess on 0, and 0 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainTrace · 7.6/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

GainTrace scores higher on our rubric for customer health score software: 7.6 against 6.7 out of 10; our editors rank them #4 and #8.

GainTrace offers free plan; ClientSuccess doesn't. GainTrace offers product usage data; ClientSuccess doesn't publish it. GainTrace offers support data; ClientSuccess doesn't publish it. GainTrace offers outcome data; ClientSuccess doesn't publish it. GainTrace offers custom scoring models; ClientSuccess doesn't publish it.

GainTrace is the better fit for teams wanting a free-to-start analytics platform. ClientSuccess is the better fit for teams needing health scores plus onboarding portals.

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

  • ClientSuccess fits best

    Teams needing health scores plus onboarding portals

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature GainTrace 7.6/10 Visit ↗ ClientSuccess 6.7/10 Visit ↗
At a glance
Editor score 7.6 6.7
Ranking #4 in Customer Health Score Software #8 in Customer Health Score Software
Best for Teams wanting a free-to-start analytics platform Teams needing health scores plus onboarding portals
Pricing model Free plan + paid Paid
Starting price $82/mo Not published
Free plan ✓ (best) —
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email Email, Phone, Docs
Compliance GDPR, SSO/SAML, 2FA SOC 2, GDPR
Integrations 28+ integrations 28+ integrations
Built for Solo, Small business, Mid-market Small business, Mid-market, Enterprise
Features GainTrace 7/7 · ClientSuccess 0/7
Product usage data ✓ (best) Not published
Support data ✓ (best) Not published
Outcome data ✓ (best) Not published
Custom scoring models ✓ (best) Not published
Automated score updates ✓ (best) Not published
Health score segments ✓ (best) Not published
Risk alerts ✓ (best) Not published
Our review
Pros
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
  • Configurable health scoring with SuccessScore and Pulse
  • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
  • Customer-facing portals support structured onboarding progress
Cons
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
  • Pricing requires contacting sales
  • No self-serve free plan or free trial
  • Designed for customer success workflows rather than general CRM use
Our verdict

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →

ClientSuccess is a customer success platform for SaaS companies and customer success teams. It brings account information, health scoring, lifecycle workflows, onboarding, renewals, engagement tracking, reporting, surveys, automation, and…

Read the review →
  1. GainTraceCustomer Health Score Software 7.6Free plan · paid from $82/mo (annual)
  2. ClientSuccessCustomer Health Score Software 6.7Pricing on request

Strengths and trade-offs

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

  • ClientSuccess — where it wins

    • Configurable health scoring with SuccessScore and Pulse
    • Playbooks cover onboarding, renewals, QBRs, and at-risk workflows
    • Customer-facing portals support structured onboarding progress

    Where it doesn't

    • Pricing requires contacting sales
    • No self-serve free plan or free trial
    • Designed for customer success workflows rather than general CRM use
  • GainTrace7.6/10 · Free plan · paid from $82/mo (annual)

    A free-to-start health scoring platform with broad signals, reporting, and automation.

    Visit GainTraceFull verdict →
  • ClientSuccess6.7/10 · Pricing on request

    A customer success platform combining health scores, playbooks, portals, and renewal workflows.

    Visit ClientSuccessFull verdict →

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update