Suggestions appear as you type. Use the up and down arrows to choose one and Enter to open it.

This page's audience real numbers from our own analytics — open to see them
–Visitors
–Page views
–Clicks to vendors
–Time on page
–Reading now
Clicks to vendors, by tool
  • –
Top countries
  • –
Devices
  • –

– · counted by iTechGuides's own first-party analytics, bots removed, every figure rounded down · how we count

Head-to-head · Customer Health Score Software

GainTrace vs Planhat

  • Updated Sep 2026
  • Both researched from official sources
  • 8 checks side by side
Higher score GainTrace #4 in Customer Health Score Software 7.6/10 Free plan · paid from $82/mo (annual) Free plan✓ 7 of 7 features Visit GainTrace
Planhat #5 in Customer Health Score Software 7.4/10 Pricing on request ✓ 0 of 7 features Visit Planhat

GainTrace leads on 8 checks, Planhat on 0, and 0 are even. Who comes out ahead on the 8 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreGainTrace · 7.6/10
  • Free planonly GainTrace
  • Most featuresGainTrace · 7 of 7

GainTrace scores higher on our rubric for customer health score software: 7.6 against 7.4 out of 10; our editors rank them #4 and #5.

GainTrace offers free plan; Planhat doesn't publish it. GainTrace offers product usage data; Planhat doesn't publish it. GainTrace offers support data; Planhat doesn't publish it. GainTrace offers outcome data; Planhat doesn't publish it. GainTrace offers custom scoring models; Planhat doesn't publish it.

GainTrace is the better fit for teams wanting a free-to-start analytics platform. Planhat is the better fit for data-rich CS teams needing broad integrations.

  • GainTrace fits best

    Teams wanting a free-to-start analytics platform

  • Planhat fits best

    Data-rich CS teams needing broad integrations

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature GainTrace 7.6/10 Visit ↗ Planhat 7.4/10 Visit ↗
At a glance
Editor score 7.6 7.4
Ranking #4 in Customer Health Score Software #5 in Customer Health Score Software
Best for Teams wanting a free-to-start analytics platform Data-rich CS teams needing broad integrations
Pricing model Free plan + paid Paid
Starting price $82/mo Not published
Free plan ✓ (best) Not published
Free trial — —
Deployment Cloud Cloud
Platforms Web Web
Support Email Email, Live chat, Docs
Compliance GDPR, SSO/SAML, 2FA SOC 2, ISO 27001, GDPR, SSO/SAML
Integrations 28+ integrations 14 integrations
Built for Solo, Small business, Mid-market Mid-market, Enterprise
Features GainTrace 7/7 · Planhat 0/7
Product usage data ✓ (best) Not published
Support data ✓ (best) Not published
Outcome data ✓ (best) Not published
Custom scoring models ✓ (best) Not published
Automated score updates ✓ (best) Not published
Health score segments ✓ (best) Not published
Risk alerts ✓ (best) Not published
Our review
Pros
  • Weighted scoring across 19 health and churn signal types
  • Six-hour refreshes with dated score snapshots and risk indicators
  • 15 integrations plus retention reporting and automated playbooks
  • Configurable, real-time health scoring models
  • Customer 360 data across CRM, usage, support, billing, and contracts
  • Native integrations across CRM, analytics, warehouses, and communications
Cons
  • The Free plan is limited to 25 companies and 3 live connectors
  • Paid annual pricing starts at $82 per month for 100 companies
  • The platform is available on the web only
  • Pricing requires a contact-sales conversation
  • Commercial terms include integration, fixed, and variable fees
  • Its broad scope may exceed teams seeking health scoring alone
Our verdict

GainTrace is customer success software for B2B SaaS companies, combining product usage, billing, support, CRM, sentiment, and revenue signals into explainable account health scores. It is designed for customer success, RevOps, and…

Read the review →

Planhat is a customer platform for B2B commercial teams managing customer success, onboarding, adoption, renewals, expansion, sales, and professional services. Its workspace combines configurable, real-time health scoring with Customer 360…

Read the review →
  1. GainTraceCustomer Health Score Software 7.6Free plan · paid from $82/mo (annual)
  2. PlanhatCustomer Health Score Software 7.4Pricing on request

Strengths and trade-offs

  • GainTrace — where it wins

    • Weighted scoring across 19 health and churn signal types
    • Six-hour refreshes with dated score snapshots and risk indicators
    • 15 integrations plus retention reporting and automated playbooks

    Where it doesn't

    • The Free plan is limited to 25 companies and 3 live connectors
    • Paid annual pricing starts at $82 per month for 100 companies
    • The platform is available on the web only

  • Planhat — where it wins

    • Configurable, real-time health scoring models
    • Customer 360 data across CRM, usage, support, billing, and contracts
    • Native integrations across CRM, analytics, warehouses, and communications

    Where it doesn't

    • Pricing requires a contact-sales conversation
    • Commercial terms include integration, fixed, and variable fees
    • Its broad scope may exceed teams seeking health scoring alone
  • GainTrace7.6/10 · Free plan · paid from $82/mo (annual)

    A free-to-start health scoring platform with broad signals, reporting, and automation.

    Visit GainTraceFull verdict →
  • Planhat7.4/10 · Pricing on request

    A broad customer health and lifecycle workspace for data-rich CS teams.

    Visit PlanhatFull verdict →

More comparisons

All customer health score software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update