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Head-to-head · Pipeline Management

Freshsales vs Close

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Freshsales #2 in Pipeline Management 9.2/10 Free plan · 21-day trial Free planFree trial✓ 0 of 4 features Visit Freshsales
Close #7 in Pipeline Management 8.6/10 14-day trial Free trial✓ 0 of 4 features Visit Close

Freshsales leads on 1 check, Close on 0, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreFreshsales · 9.2/10
  • Free planonly Freshsales
  • Free trialboth

Freshsales scores higher on our rubric for pipeline management: 9.2 against 8.6 out of 10; our editors rank them #2 and #7.

Freshsales offers free plan; Close doesn't.

Freshsales is the better fit for teams seeking a capable CRM on a free or low-cost plan. Close is the better fit for sales teams centered on calling, SMS, and follow-up.

  • Freshsales fits best

    Teams seeking a capable CRM on a free or low-cost plan

  • Close fits best

    Sales teams centered on calling, SMS, and follow-up

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Freshsales 9.2/10 Visit ↗ Close 8.6/10 Visit ↗
At a glance
Editor score 9.2 8.6
Ranking #2 in Pipeline Management #7 in Pipeline Management
Best for Teams seeking a capable CRM on a free or low-cost plan Sales teams centered on calling, SMS, and follow-up
Pricing model Free plan + paid Paid
Starting price $9/user/mo $9/user/mo
Free plan ✓ (best) —
Free trial 21 days 14 days
Free trial length 21 days · no card needed 14 days · no card needed
Deployment Cloud, Mobile Cloud, Desktop, Mobile
Platforms Web, iOS, Android Web, Windows, macOS, iOS, Android
Support Email, Live chat, Phone, Community, Docs Email, Phone, Community, Docs
Compliance SOC 2, ISO 27001, GDPR SOC 2, GDPR, 2FA
Integrations 100+ integrations 100+ integrations
Built for Small business, Mid-market, Enterprise Solo, Small business, Mid-market
Features Freshsales 0/4 · Close 0/4
Workflow automation Not checked yet Not checked yet
Custom stages Not checked yet Not checked yet
Pipeline reporting Not checked yet Not checked yet
Mobile apps Not checked yet Not checked yet
Specs
Pipelines Not checked yet Not checked yet
Pipeline views Not checked yet Not checked yet
Our review
Pros
  • Free plan includes CRM access for up to 3 users.
  • Growth adds a kanban pipeline, communication tools, and basic workflows.
  • Pro adds contact scoring, deal insights, and sales sequences.
  • Opportunity pipelines sit alongside built-in calling and SMS.
  • Workflows can combine email, calls, SMS and task steps.
  • Email sync, activity timelines and mobile apps support day-to-day selling.
Cons
  • The free plan is limited to 3 users.
  • Contact scoring and sales sequences start with the Pro plan.
  • Forecasting insights and field-level permissions require Enterprise.
  • There is no free plan; paid plans start at $9 per user monthly with annual billing.
  • The Solo plan limits users to 10,000 leads and three connected email accounts.
  • Telephony usage and AI credits may be billed separately.
Our verdict

Freshsales brings contact and account management, deal tracking, communications, and sales pipeline views into a cloud CRM from Freshworks. It is aimed at sales teams and businesses that want customer context alongside pipeline work, with…

Read the review →

Close brings lead and contact management, opportunity pipelines and sales communication into one CRM. Its built-in calling and SMS, two-way email sync, forms, reporting and activity timelines make it a fit for founders, solo…

Read the review →
  1. FreshsalesPipeline Management 9.2Free plan · 21-day trial
  2. ClosePipeline Management 8.614-day trial

Strengths and trade-offs

  • Freshsales — where it wins

    • Free plan includes CRM access for up to 3 users.
    • Growth adds a kanban pipeline, communication tools, and basic workflows.
    • Pro adds contact scoring, deal insights, and sales sequences.

    Where it doesn't

    • The free plan is limited to 3 users.
    • Contact scoring and sales sequences start with the Pro plan.
    • Forecasting insights and field-level permissions require Enterprise.

  • Close — where it wins

    • Opportunity pipelines sit alongside built-in calling and SMS.
    • Workflows can combine email, calls, SMS and task steps.
    • Email sync, activity timelines and mobile apps support day-to-day selling.

    Where it doesn't

    • There is no free plan; paid plans start at $9 per user monthly with annual billing.
    • The Solo plan limits users to 10,000 leads and three connected email accounts.
    • Telephony usage and AI credits may be billed separately.

More comparisons

All pipeline management comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update