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Head-to-head · Telemarketing

Dialpad Dialer vs Vocalcom Hermes360

  • Updated Oct 2026
  • Both researched from official sources
  • 5 checks side by side
Higher score Dialpad Dialer #6 in Telemarketing 8.5/10 14-day trial Free trial✓ 3 of 4 features Visit Dialpad
Vocalcom Hermes360 #8 in Telemarketing 8.2/10 Pricing on request ✓ 1 of 4 features Visit Vocalcom

Dialpad Dialer leads on 0 checks, Vocalcom Hermes360 on 0, and 5 are even. Who comes out ahead on the 5 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDialpad Dialer · 8.5/10
  • Free trialonly Dialpad Dialer
  • Most featuresDialpad Dialer · 3 of 4

Dialpad Dialer scores higher on our rubric for telemarketing: 8.5 against 8.2 out of 10; our editors rank them #6 and #8.

Dialpad Dialer is the better fit for sales teams managing lead-list campaigns. Vocalcom Hermes360 is the better fit for mid-market teams running hybrid omnichannel campaigns.

  • Dialpad Dialer fits best

    Sales teams managing lead-list campaigns

  • Vocalcom Hermes360 fits best

    Mid-market teams running hybrid omnichannel campaigns

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Dialpad Dialer 8.5/10 Visit ↗ Vocalcom Hermes360 8.2/10 Visit ↗
At a glance
Editor score 8.5 8.2
Ranking #6 in Telemarketing #8 in Telemarketing
Best for Sales teams managing lead-list campaigns Mid-market teams running hybrid omnichannel campaigns
Pricing model Paid Paid
Starting price $39/user/mo Pricing on request
Free plan — Not checked yet
Free trial 14 days —
Deployment Cloud, Browser extension Cloud, Self-hosted
Platforms Web Web
Compliance SOC 2, ISO 27001, GDPR, HIPAA, SSO/SAML GDPR, ISO 27001
Integrations 4 integrations 3 integrations
Built for Small business, Mid-market, Enterprise Mid-market, Enterprise
Features Dialpad Dialer 3/4 · Vocalcom Hermes360 1/4
Predictive dialing — Not checked yet
Call campaigns ✓ (best) Not checked yet
Call recording ✓ ✓
Local caller ID ✓ (best) Not checked yet
Specs
Dialing modes progressive, power dialer, click-to-call Not checked yet
Agent seats Not checked yet Not checked yet
Our review
Pros
  • Progressive dialing works through lead lists and connects answered calls to agents.
  • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
  • Local and verified numbers, call recording, and real-time transcription are included.
  • Combines inbound routing, IVR, and predictive outbound dialing.
  • Supports voice, email, SMS, web forms, chat, and social messaging.
  • Offers cloud or self-hosted deployment with live supervisor tools.
Cons
  • Predictive dialing is not supported.
  • Dialer access is restricted to Dialpad Sell Premium licenses.
  • Sell plans start at $39 per user per month with annual billing.
  • Pricing requires contacting Vocalcom rather than choosing a published plan.
  • Predictive dialing is specified, but other dialing modes are not detailed.
  • The broad channel and integration set may exceed a voice-only team's needs.
Our verdict

Dialpad Dialer adds progressive outbound dialing to Dialpad Sell and Contact Center. It is aimed at sales and contact-center teams that work through lead lists and need controls over campaign execution. The dialer connects answered calls…

Read the review →

Vocalcom Hermes360 is contact center software for organizations managing inbound and outbound customer interactions across voice and digital channels. It suits mid-market and enterprise teams that need campaign management alongside call…

Read the review →
  1. Dialpad DialerTelemarketing 8.514-day trial
  2. Vocalcom Hermes360Telemarketing 8.2Pricing on request

Strengths and trade-offs

  • Dialpad Dialer — where it wins

    • Progressive dialing works through lead lists and connects answered calls to agents.
    • Campaigns support schedules, attempt limits, do-not-contact rules, and analytics.
    • Local and verified numbers, call recording, and real-time transcription are included.

    Where it doesn't

    • Predictive dialing is not supported.
    • Dialer access is restricted to Dialpad Sell Premium licenses.
    • Sell plans start at $39 per user per month with annual billing.

  • Vocalcom Hermes360 — where it wins

    • Combines inbound routing, IVR, and predictive outbound dialing.
    • Supports voice, email, SMS, web forms, chat, and social messaging.
    • Offers cloud or self-hosted deployment with live supervisor tools.

    Where it doesn't

    • Pricing requires contacting Vocalcom rather than choosing a published plan.
    • Predictive dialing is specified, but other dialing modes are not detailed.
    • The broad channel and integration set may exceed a voice-only team's needs.
  • Dialpad Dialer8.5/10 · 14-day trial

    A campaign-focused progressive dialer with analytics, recordings, and Salesforce integration.

    Visit DialpadFull verdict →
  • Vocalcom Hermes3608.2/10 · Pricing on request

    A hybrid contact center suite for teams coordinating voice and digital campaigns.

    Visit VocalcomFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update