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Head-to-head · ServiceNow Marketplace Apps

Datadog ServiceNow Integration vs PagerDuty

  • Updated Oct 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score Datadog ServiceNow Integration #5 in ServiceNow Marketplace Apps 8.5/10 Free plan Free plan✓ 2 of 4 features Visit Datadog
PagerDuty #8 in ServiceNow Marketplace Apps 8.0/10 Free plan · 14-day trial Free planFree trial✓ 0 of 4 features Visit PagerDuty

Datadog ServiceNow Integration leads on 0 checks, PagerDuty on 0, and 3 are even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreDatadog ServiceNow Integration · 8.5/10
  • Free planboth
  • Free trialonly PagerDuty
  • Most featuresDatadog ServiceNow Integration · 2 of 4

Datadog ServiceNow Integration scores higher on our rubric for servicenow marketplace apps: 8.5 against 8.0 out of 10; our editors rank them #5 and #8.

Datadog ServiceNow Integration is the better fit for teams routing Datadog alerts into ServiceNow. PagerDuty is the better fit for teams coordinating on-call response with ServiceNow.

  • Datadog ServiceNow Integration fits best

    Teams routing Datadog alerts into ServiceNow

  • PagerDuty fits best

    Teams coordinating on-call response with ServiceNow

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature Datadog ServiceNow Integration 8.5/10 Visit ↗ PagerDuty 8.0/10 Visit ↗
At a glance
Editor score 8.5 8.0
Ranking #5 in ServiceNow Marketplace Apps #8 in ServiceNow Marketplace Apps
Best for Teams routing Datadog alerts into ServiceNow Teams coordinating on-call response with ServiceNow
Pricing model Free Free plan + paid
Starting price Free plan $21/user/mo
Free plan ✓ ✓
Free trial — 14 days
Deployment Cloud Cloud, Mobile
Platforms Web Web, iOS, Android
Support Docs Email, Docs, Community
Integrations 1 integrations 750+ integrations
Built for Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Datadog ServiceNow Integration 2/4 · PagerDuty 0/4
Mobile support Not checked yet Not checked yet
Workflow automation ✓ (best) Not checked yet
REST API ✓ (best) Not checked yet
Free trial Not checked yet Not checked yet
Specs
App type Integration Not checked yet
Supported ServiceNow areas Incident Management; Event Management Not checked yet
Our review
Pros
  • Sends Datadog alerts and events to ServiceNow
  • Creates ServiceNow incidents from Datadog notifications
  • Synchronizes incident handling across both platforms
  • Routes incidents through on-call schedules and automated escalation policies
  • Supports mobile response and Slack and Microsoft Teams collaboration
  • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations
Cons
  • Designed for teams running both Datadog and ServiceNow
  • Focused on alert, event, and incident workflows
  • Capabilities depend on product editions and configuration
  • Free plan is limited to up to 5 users per month
  • Advanced ITSM integrations are listed with the Business plan
  • Some status-page options are add-ons or plan-gated
Our verdict

Datadog ServiceNow Integration connects monitoring alerts and events from Datadog with ServiceNow incident and event workflows. It is aimed at mid-market and enterprise teams already running both products, particularly those that want…

Read the review →

PagerDuty is an incident management platform for IT operations, SRE, and developer teams coordinating response to alerts. It routes incidents to on-call responders through schedules and escalation policies, then supports coordination with…

Read the review →
  1. Datadog ServiceNow IntegrationServiceNow Marketplace Apps 8.5Free plan
  2. PagerDutyServiceNow Marketplace Apps 8.0Free plan · 14-day trial

Strengths and trade-offs

  • Datadog ServiceNow Integration — where it wins

    • Sends Datadog alerts and events to ServiceNow
    • Creates ServiceNow incidents from Datadog notifications
    • Synchronizes incident handling across both platforms

    Where it doesn't

    • Designed for teams running both Datadog and ServiceNow
    • Focused on alert, event, and incident workflows
    • Capabilities depend on product editions and configuration

  • PagerDuty — where it wins

    • Routes incidents through on-call schedules and automated escalation policies
    • Supports mobile response and Slack and Microsoft Teams collaboration
    • Free plan includes 1 schedule, 1 escalation policy, and 750+ integrations

    Where it doesn't

    • Free plan is limited to up to 5 users per month
    • Advanced ITSM integrations are listed with the Business plan
    • Some status-page options are add-ons or plan-gated
  • Datadog ServiceNow Integration8.5/10 · Free plan

    A free integration for routing Datadog alerts and events into ServiceNow workflows.

    Visit DatadogFull verdict →
  • PagerDuty8.0/10 · Free plan · 14-day trial

    PagerDuty combines on-call routing, incident coordination, and status pages with a ServiceNow integration.

    Visit PagerDutyFull verdict →

More comparisons

All ServiceNow marketplace apps comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update