CallMiner Eureka vs Microsoft Dynamics 365 Sales

CallMiner Eureka8.9Visit Microsoft Dynamics 365 Sales8.6Visit

Higher score CallMiner Eureka #4 in Conversational Intelligence Software 8.9/10 Pricing on request ✓ 1 of 5 features Visit CallMiner

vs

Microsoft Dynamics 365 Sales #7 in Conversational Intelligence Software 8.6/10 30-day trial Free trial✓ 0 of 5 features Visit Microsoft

• CallMiner Eureka fits best

  Enterprise contact centers analyzing customer interactions

• Microsoft Dynamics 365 Sales fits best

  Microsoft-centered sales teams wanting CRM plus insights

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Side by side

Feature	CallMiner Eureka 8.9/10 Visit ↗	Microsoft Dynamics 365 Sales 8.6/10 Visit ↗
At a glance
Editor score	8.9	8.6
Ranking	#4 in Conversational Intelligence Software	#7 in Conversational Intelligence Software
Best for	Enterprise contact centers analyzing customer interactions	Microsoft-centered sales teams wanting CRM plus insights
Pricing model	Paid	Paid
Starting price	Pricing on request	$65/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Self-hosted	Cloud, Mobile
Support	Email, Phone, Community	Tickets, Community, Docs
Integrations	11 integrations	10 integrations
Built for	Enterprise	Mid-market, Enterprise
Features CallMiner Eureka 1/5 · Microsoft Dynamics 365 Sales 0/5
Real-time assistance	Not checked yet	Not checked yet
Sentiment analysis	✓ (best)	Not checked yet
Coaching tools	Not checked yet	Not checked yet
Custom scorecards	Not checked yet	Not checked yet
Conversation search	Not checked yet	Not checked yet
Specs
Channel coverage	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Analyzes voice and digital interactions across multiple channels Combines sentiment, emotion, effort, and acoustic analysis Pairs automated quality scoring with real-time guidance	Combines conversation intelligence with pipeline and forecasting tools Integrates with Microsoft 365, Exchange Online, and Teams Higher tiers add predictive scoring, Copilot, and sales insights
Cons	Pricing requires contacting sales or requesting a demo Its enterprise focus may not suit smaller teams Requires contact-center and CX workflows to benefit from its breadth	The $65 entry plan is a broader sales CRM, not standalone intelligence software Advanced intelligence and AI capabilities require higher-priced editions Annual billing applies to the listed per-user prices
Our verdict	CallMiner Eureka helps contact centers and customer-experience teams analyze customer conversations across voice and digital channels. It captures calls, chats, email, SMS, surveys, and social interactions, then applies transcription,… Read the review →	Microsoft Dynamics 365 Sales brings conversation intelligence into a cloud CRM for sales teams managing accounts, contacts, leads, opportunities, and customer interactions. It also covers pipeline views, forecasting, dashboards, email… Read the review →

Strengths and trade-offs

• CallMiner Eureka — where it wins

  • Analyzes voice and digital interactions across multiple channels
  • Combines sentiment, emotion, effort, and acoustic analysis
  • Pairs automated quality scoring with real-time guidance

  Where it doesn't

  • Pricing requires contacting sales or requesting a demo
  • Its enterprise focus may not suit smaller teams
  • Requires contact-center and CX workflows to benefit from its breadth

• Microsoft Dynamics 365 Sales — where it wins

  • Combines conversation intelligence with pipeline and forecasting tools
  • Integrates with Microsoft 365, Exchange Online, and Teams
  • Higher tiers add predictive scoring, Copilot, and sales insights

  Where it doesn't

  • The $65 entry plan is a broader sales CRM, not standalone intelligence software
  • Advanced intelligence and AI capabilities require higher-priced editions
  • Annual billing applies to the listed per-user prices

• CallMiner Eureka8.9/10 · Pricing on request

  Deep interaction analytics and real-time guidance for enterprise contact centers.

  Visit CallMinerFull verdict →
• Microsoft Dynamics 365 Sales8.6/10 · 30-day trial

  A Microsoft-centered sales CRM with conversation intelligence, forecasting, and Copilot.

  Visit MicrosoftFull verdict →