Chorus vs Microsoft Dynamics 365 Sales

Chorus8.7Visit Microsoft Dynamics 365 Sales8.6Visit

Higher score Chorus #6 in Conversational Intelligence Software 8.7/10 Pricing on request ✓ 0 of 5 features Visit ZoomInfo

vs

Microsoft Dynamics 365 Sales #7 in Conversational Intelligence Software 8.6/10 30-day trial Free trial✓ 0 of 5 features Visit Microsoft

• Chorus fits best

  Sales teams focused on coaching and deal momentum

• Microsoft Dynamics 365 Sales fits best

  Microsoft-centered sales teams wanting CRM plus insights

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Side by side

Feature	Chorus 8.7/10 Visit ↗	Microsoft Dynamics 365 Sales 8.6/10 Visit ↗
At a glance
Editor score	8.7	8.6
Ranking	#6 in Conversational Intelligence Software	#7 in Conversational Intelligence Software
Best for	Sales teams focused on coaching and deal momentum	Microsoft-centered sales teams wanting CRM plus insights
Pricing model	Paid	Paid
Starting price	Pricing on request	$65/user/mo
Free plan	Not checked yet	—
Free trial	—	30 days
Deployment	Cloud, Mobile	Cloud, Mobile
Platforms	Web, iOS	Web, iOS, Android
Integrations	1 integrations	10 integrations
Built for	Mid-market, Enterprise	Mid-market, Enterprise
Features Chorus 0/5 · Microsoft Dynamics 365 Sales 0/5
Real-time assistance	Not checked yet	Not checked yet
Sentiment analysis	Not checked yet	Not checked yet
Coaching tools	Not checked yet	Not checked yet
Custom scorecards	Not checked yet	Not checked yet
Conversation search	Not checked yet	Not checked yet
Specs
Channel coverage	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Captures and analyzes customer calls, meetings, and emails Supports coaching with transcripts and winning-behavior insights Tracks deal momentum and syncs contacts and communications to a CRM	Combines conversation intelligence with pipeline and forecasting tools Integrates with Microsoft 365, Exchange Online, and Teams Higher tiers add predictive scoring, Copilot, and sales insights
Cons	Built around sales conversations rather than contact-center analytics Pricing requires contacting sales CRM integration is described generally, without verified platform names	The $65 entry plan is a broader sales CRM, not standalone intelligence software Advanced intelligence and AI capabilities require higher-priced editions Annual billing applies to the listed per-user prices
Our verdict	Chorus is ZoomInfo’s conversation intelligence product for sales and revenue teams, particularly mid-market and enterprise teams that want to review customer calls, meetings, and emails. It provides conversation transcripts and insights… Read the review →	Microsoft Dynamics 365 Sales brings conversation intelligence into a cloud CRM for sales teams managing accounts, contacts, leads, opportunities, and customer interactions. It also covers pipeline views, forecasting, dashboards, email… Read the review →

Strengths and trade-offs

• Chorus — where it wins

  • Captures and analyzes customer calls, meetings, and emails
  • Supports coaching with transcripts and winning-behavior insights
  • Tracks deal momentum and syncs contacts and communications to a CRM

  Where it doesn't

  • Built around sales conversations rather than contact-center analytics
  • Pricing requires contacting sales
  • CRM integration is described generally, without verified platform names

• Microsoft Dynamics 365 Sales — where it wins

  • Combines conversation intelligence with pipeline and forecasting tools
  • Integrates with Microsoft 365, Exchange Online, and Teams
  • Higher tiers add predictive scoring, Copilot, and sales insights

  Where it doesn't

  • The $65 entry plan is a broader sales CRM, not standalone intelligence software
  • Advanced intelligence and AI capabilities require higher-priced editions
  • Annual billing applies to the listed per-user prices

• Chorus8.7/10 · Pricing on request

  Conversation insights, coaching, and deal visibility for sales teams.

  Visit ZoomInfoFull verdict →
• Microsoft Dynamics 365 Sales8.6/10 · 30-day trial

  A Microsoft-centered sales CRM with conversation intelligence, forecasting, and Copilot.

  Visit MicrosoftFull verdict →