Head-to-head · Conversational Intelligence Software
Verint Interaction Analytics vs Microsoft Dynamics 365 Sales
Verint Interaction Analytics leads on 0 checks, Microsoft Dynamics 365 Sales on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreVerint Interaction Analytics · 9.1/10
- Free trialonly Microsoft Dynamics 365 Sales
- Most featuresVerint Interaction Analytics · 1 of 5
Verint Interaction Analytics scores higher on our rubric for conversational intelligence software: 9.1 against 8.6 out of 10; our editors rank them #2 and #7.
Verint Interaction Analytics is the better fit for large teams needing omnichannel interaction insights. Microsoft Dynamics 365 Sales is the better fit for microsoft-centered sales teams wanting CRM plus insights.
- Verint Interaction Analytics fits best
Large teams needing omnichannel interaction insights
- Microsoft Dynamics 365 Sales fits best
Microsoft-centered sales teams wanting CRM plus insights
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Side by side
| Feature | Verint Interaction Analytics 9.1/10 Visit ↗ | Microsoft Dynamics 365 Sales 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 9.1 | 8.6 |
| Ranking | #2 in Conversational Intelligence Software | #7 in Conversational Intelligence Software |
| Best for | Large teams needing omnichannel interaction insights | Microsoft-centered sales teams wanting CRM plus insights |
| Pricing model | Paid | Paid |
| Starting price | Pricing on request | $65/user/mo |
| Free plan | Not checked yet | — |
| Free trial | — | 30 days |
| Deployment | Cloud | Cloud, Mobile |
| Support | Email, Phone, Tickets, Community, Docs | Tickets, Community, Docs |
| Integrations | 500+ integrations | 10 integrations |
| Built for | Mid-market, Enterprise | Mid-market, Enterprise |
| Features Verint Interaction Analytics 1/5 · Microsoft Dynamics 365 Sales 0/5 | ||
| Real-time assistance | Not checked yet | Not checked yet |
| Sentiment analysis | ✓ (best) | Not checked yet |
| Coaching tools | Not checked yet | Not checked yet |
| Custom scorecards | Not checked yet | Not checked yet |
| Conversation search | Not checked yet | Not checked yet |
| Specs | ||
| Channel coverage | Not checked yet | Not checked yet |
| Supported languages | Not checked yet | Not checked yet |
| Our review | ||
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| Our verdict | Verint Interaction Analytics is a cloud solution for analyzing contact-center conversations across voice and digital channels. It is built for mid-market and enterprise contact-center, customer-experience, compliance, quality-assurance,… Read the review → |
Microsoft Dynamics 365 Sales brings conversation intelligence into a cloud CRM for sales teams managing accounts, contacts, leads, opportunities, and customer interactions. It also covers pipeline views, forecasting, dashboards, email… Read the review → |
Strengths and trade-offs
Verint Interaction Analytics — where it wins
- Unified speech and text analytics across voice and digital channels
- Real-time dashboards, alerts, sentiment, trends, and natural-language insights
- 500 integrations plus quality, compliance, and CX workflow connections
Where it doesn't
- Pricing requires contacting sales rather than choosing published plans
- Cloud deployment is the listed deployment option
- Fit is aimed at mid-market and enterprise teams, not small organizations
Microsoft Dynamics 365 Sales — where it wins
- Combines conversation intelligence with pipeline and forecasting tools
- Integrates with Microsoft 365, Exchange Online, and Teams
- Higher tiers add predictive scoring, Copilot, and sales insights
Where it doesn't
- The $65 entry plan is a broader sales CRM, not standalone intelligence software
- Advanced intelligence and AI capabilities require higher-priced editions
- Annual billing applies to the listed per-user prices
- Verint Interaction Analytics9.1/10 · Pricing on request
A broad interaction-intelligence suite for teams needing real-time, omnichannel insight.
Visit VerintFull verdict → - Microsoft Dynamics 365 Sales8.6/10 · 30-day trial
A Microsoft-centered sales CRM with conversation intelligence, forecasting, and Copilot.
Visit MicrosoftFull verdict →
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All conversational intelligence software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update