Head-to-head · Conversational Intelligence Software
OpenText Contact Center Analytics vs Microsoft Dynamics 365 Sales
OpenText Contact Center Analytics leads on 0 checks, Microsoft Dynamics 365 Sales on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.
Our verdict
- Highest scoreOpenText Contact Center Analytics · 8.8/10
- Free trialonly Microsoft Dynamics 365 Sales
- Most featuresOpenText Contact Center Analytics · 1 of 5
OpenText Contact Center Analytics scores higher on our rubric for conversational intelligence software: 8.8 against 8.6 out of 10; our editors rank them #5 and #7.
OpenText Contact Center Analytics is the better fit for enterprises combining call, chat and social insights. Microsoft Dynamics 365 Sales is the better fit for microsoft-centered sales teams wanting CRM plus insights.
- OpenText Contact Center Analytics fits best
Enterprises combining call, chat and social insights
- Microsoft Dynamics 365 Sales fits best
Microsoft-centered sales teams wanting CRM plus insights
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Side by side
| Feature | OpenText Contact Center Analytics 8.8/10 Visit ↗ | Microsoft Dynamics 365 Sales 8.6/10 Visit ↗ |
|---|---|---|
| At a glance | ||
| Editor score | 8.8 | 8.6 |
| Ranking | #5 in Conversational Intelligence Software | #7 in Conversational Intelligence Software |
| Best for | Enterprises combining call, chat and social insights | Microsoft-centered sales teams wanting CRM plus insights |
| Pricing model | Paid | Paid |
| Starting price | Pricing on request | $65/user/mo |
| Free plan | Not checked yet | — |
| Free trial | — | 30 days |
| Deployment | Cloud | Cloud, Mobile |
| Platforms | Web | Web, iOS, Android |
| Support | Email, Phone, Tickets, Community, Docs · 24/7 | Tickets, Community, Docs |
| Built for | Enterprise, Mid-market | Mid-market, Enterprise |
| Features OpenText Contact Center Analytics 1/5 · Microsoft Dynamics 365 Sales 0/5 | ||
| Real-time assistance | Not checked yet | Not checked yet |
| Sentiment analysis | ✓ (best) | Not checked yet |
| Coaching tools | Not checked yet | Not checked yet |
| Custom scorecards | Not checked yet | Not checked yet |
| Conversation search | Not checked yet | Not checked yet |
| Specs | ||
| Channel coverage | Not checked yet | Not checked yet |
| Supported languages | Not checked yet | Not checked yet |
| Our review | ||
| Pros |
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| Cons |
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| Our verdict | OpenText Contact Center Analytics brings voice, chat, email, survey and social interactions into a contact-center analytics offering. It is aimed at enterprise and mid-market organizations, particularly larger contact centers that want to… Read the review → |
Microsoft Dynamics 365 Sales brings conversation intelligence into a cloud CRM for sales teams managing accounts, contacts, leads, opportunities, and customer interactions. It also covers pipeline views, forecasting, dashboards, email… Read the review → |
Strengths and trade-offs
OpenText Contact Center Analytics — where it wins
- Analyzes speech, sentiment, emotion and emerging themes in voice calls
- Combines chat, CRM notes and social content with voice analytics
- Adds behavioral scoring, anomaly detection and conversation summaries
Where it doesn't
- Pricing is contact-sales rather than a published standard plan
- Product is positioned for enterprise and large-scale contact centers
- Private-cloud deployment is an option alongside cloud deployment
Microsoft Dynamics 365 Sales — where it wins
- Combines conversation intelligence with pipeline and forecasting tools
- Integrates with Microsoft 365, Exchange Online, and Teams
- Higher tiers add predictive scoring, Copilot, and sales insights
Where it doesn't
- The $65 entry plan is a broader sales CRM, not standalone intelligence software
- Advanced intelligence and AI capabilities require higher-priced editions
- Annual billing applies to the listed per-user prices
- OpenText Contact Center Analytics8.8/10 · Pricing on request
Connects voice, chat, email and social signals for contact-center analysis.
Contact OpenTextFull verdict → - Microsoft Dynamics 365 Sales8.6/10 · 30-day trial
A Microsoft-centered sales CRM with conversation intelligence, forecasting, and Copilot.
Visit MicrosoftFull verdict →
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All conversational intelligence software comparisons → · Full ranking →
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update