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Head-to-head · Conversational Intelligence Software

OpenText Contact Center Analytics vs Gong Engage

Updated Oct 2026
Both researched from official sources
2 checks side by side

Higher score OpenText Contact Center Analytics #5 in Conversational Intelligence Software 8.8/10 Pricing on request ✓ 1 of 5 features Contact OpenText

Gong Engage #8 in Conversational Intelligence Software 8.5/10 Pricing on request ✓ 0 of 5 features Contact Gong

OpenText Contact Center Analytics leads on 0 checks, Gong Engage on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

Highest scoreOpenText Contact Center Analytics · 8.8/10
Most featuresOpenText Contact Center Analytics · 1 of 5

OpenText Contact Center Analytics scores higher on our rubric for conversational intelligence software: 8.8 against 8.5 out of 10; our editors rank them #5 and #8.

OpenText Contact Center Analytics is the better fit for enterprises combining call, chat and social insights. Gong Engage is the better fit for sales teams needing calls plus engagement workflows.

OpenText Contact Center Analytics fits best
Enterprises combining call, chat and social insights
Gong Engage fits best
Sales teams needing calls plus engagement workflows

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Side by side

Show only differences

Feature	OpenText Contact Center Analytics 8.8/10 Visit ↗	Gong Engage 8.5/10 Visit ↗
At a glance
Editor score	8.8	8.5
Ranking	#5 in Conversational Intelligence Software	#8 in Conversational Intelligence Software
Best for	Enterprises combining call, chat and social insights	Sales teams needing calls plus engagement workflows
Pricing model	Paid	Paid
Starting price	Pricing on request	Pricing on request
Free plan	Not checked yet	—
Free trial	—	—
Deployment	Cloud	Cloud, Mobile
Platforms	Web	Web, iOS, Android
Features OpenText Contact Center Analytics 1/5 · Gong Engage 0/5
Real-time assistance	Not checked yet	Not checked yet
Sentiment analysis	✓ (best)	Not checked yet
Coaching tools	Not checked yet	Not checked yet
Custom scorecards	Not checked yet	Not checked yet
Conversation search	Not checked yet	Not checked yet
Specs
Channel coverage	Not checked yet	Not checked yet
Supported languages	Not checked yet	Not checked yet
Our review
Pros	Analyzes speech, sentiment, emotion and emerging themes in voice calls Combines chat, CRM notes and social content with voice analytics Adds behavioral scoring, anomaly detection and conversation summaries	Searchable call transcripts with AI summaries, key points, and next steps Combines calling with email, LinkedIn, and task workflow steps CRM-connected account, contact, lead, and pipeline views
Cons	Pricing is contact-sales rather than a published standard plan Product is positioned for enterprise and large-scale contact centers Private-cloud deployment is an option alongside cloud deployment	Pricing is customized and requires contacting sales Primarily built for sales engagement, not marketing call attribution Availability and functionality depend on Gong plan and permissions
Our verdict	OpenText Contact Center Analytics brings voice, chat, email, survey and social interactions into a contact-center analytics offering. It is aimed at enterprise and mid-market organizations, particularly larger contact centers that want to… Read the review →	Gong Engage brings prospect and account management, outreach workflows, and conversation intelligence together for revenue teams, sales representatives, managers, and RevOps teams. Web and mobile inbound and outbound calling sit alongside… Read the review →

O OpenText Contact Center AnalyticsConversational Intelligence Software 8.8Pricing on request
Gong EngageConversational Intelligence Software 8.5Pricing on request

Compare the top tools in

Strengths and trade-offs

OpenText Contact Center Analytics — where it wins
- Analyzes speech, sentiment, emotion and emerging themes in voice calls
- Combines chat, CRM notes and social content with voice analytics
- Adds behavioral scoring, anomaly detection and conversation summaries
Where it doesn't
- Pricing is contact-sales rather than a published standard plan
- Product is positioned for enterprise and large-scale contact centers
- Private-cloud deployment is an option alongside cloud deployment
Gong Engage — where it wins
- Searchable call transcripts with AI summaries, key points, and next steps
- Combines calling with email, LinkedIn, and task workflow steps
- CRM-connected account, contact, lead, and pipeline views
Where it doesn't
- Pricing is customized and requires contacting sales
- Primarily built for sales engagement, not marketing call attribution
- Availability and functionality depend on Gong plan and permissions

OpenText Contact Center Analytics8.8/10 · Pricing on request
Connects voice, chat, email and social signals for contact-center analysis.
Contact OpenText Full verdict →
Gong Engage8.5/10 · Pricing on request
Calling, conversation insights, and sales workflows in one product, with customized pricing.
Contact Gong Full verdict →

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated 10 Oct 2026 · How we research and update