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Head-to-head · Conversational Intelligence Software

CallMiner Eureka vs Gong Engage

  • Updated Oct 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score CallMiner Eureka #4 in Conversational Intelligence Software 8.9/10 Pricing on request ✓ 1 of 5 features Visit CallMiner
Gong Engage #8 in Conversational Intelligence Software 8.5/10 Pricing on request ✓ 0 of 5 features Contact Gong

CallMiner Eureka leads on 0 checks, Gong Engage on 0, and 2 are even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreCallMiner Eureka · 8.9/10
  • Most featuresCallMiner Eureka · 1 of 5

CallMiner Eureka scores higher on our rubric for conversational intelligence software: 8.9 against 8.5 out of 10; our editors rank them #4 and #8.

CallMiner Eureka is the better fit for enterprise contact centers analyzing customer interactions. Gong Engage is the better fit for sales teams needing calls plus engagement workflows.

  • CallMiner Eureka fits best

    Enterprise contact centers analyzing customer interactions

  • Gong Engage fits best

    Sales teams needing calls plus engagement workflows

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Side by side

Feature CallMiner Eureka 8.9/10 Visit ↗ Gong Engage 8.5/10 Visit ↗
At a glance
Editor score 8.9 8.5
Ranking #4 in Conversational Intelligence Software #8 in Conversational Intelligence Software
Best for Enterprise contact centers analyzing customer interactions Sales teams needing calls plus engagement workflows
Pricing model Paid Paid
Starting price Pricing on request Pricing on request
Free plan Not checked yet —
Free trial — —
Deployment Cloud, Self-hosted Cloud, Mobile
Integrations 11 integrations 6 integrations
Features CallMiner Eureka 1/5 · Gong Engage 0/5
Real-time assistance Not checked yet Not checked yet
Sentiment analysis ✓ (best) Not checked yet
Coaching tools Not checked yet Not checked yet
Custom scorecards Not checked yet Not checked yet
Conversation search Not checked yet Not checked yet
Specs
Channel coverage Not checked yet Not checked yet
Supported languages Not checked yet Not checked yet
Our review
Pros
  • Analyzes voice and digital interactions across multiple channels
  • Combines sentiment, emotion, effort, and acoustic analysis
  • Pairs automated quality scoring with real-time guidance
  • Searchable call transcripts with AI summaries, key points, and next steps
  • Combines calling with email, LinkedIn, and task workflow steps
  • CRM-connected account, contact, lead, and pipeline views
Cons
  • Pricing requires contacting sales or requesting a demo
  • Its enterprise focus may not suit smaller teams
  • Requires contact-center and CX workflows to benefit from its breadth
  • Pricing is customized and requires contacting sales
  • Primarily built for sales engagement, not marketing call attribution
  • Availability and functionality depend on Gong plan and permissions
Our verdict

CallMiner Eureka helps contact centers and customer-experience teams analyze customer conversations across voice and digital channels. It captures calls, chats, email, SMS, surveys, and social interactions, then applies transcription,…

Read the review →

Gong Engage brings prospect and account management, outreach workflows, and conversation intelligence together for revenue teams, sales representatives, managers, and RevOps teams. Web and mobile inbound and outbound calling sit alongside…

Read the review →
  1. CallMiner EurekaConversational Intelligence Software 8.9Pricing on request
  2. Gong EngageConversational Intelligence Software 8.5Pricing on request

Strengths and trade-offs

  • CallMiner Eureka — where it wins

    • Analyzes voice and digital interactions across multiple channels
    • Combines sentiment, emotion, effort, and acoustic analysis
    • Pairs automated quality scoring with real-time guidance

    Where it doesn't

    • Pricing requires contacting sales or requesting a demo
    • Its enterprise focus may not suit smaller teams
    • Requires contact-center and CX workflows to benefit from its breadth

  • Gong Engage — where it wins

    • Searchable call transcripts with AI summaries, key points, and next steps
    • Combines calling with email, LinkedIn, and task workflow steps
    • CRM-connected account, contact, lead, and pipeline views

    Where it doesn't

    • Pricing is customized and requires contacting sales
    • Primarily built for sales engagement, not marketing call attribution
    • Availability and functionality depend on Gong plan and permissions
  • CallMiner Eureka8.9/10 · Pricing on request

    Deep interaction analytics and real-time guidance for enterprise contact centers.

    Visit CallMinerFull verdict →
  • Gong Engage8.5/10 · Pricing on request

    Calling, conversation insights, and sales workflows in one product, with customized pricing.

    Contact GongFull verdict →

More comparisons

All conversational intelligence software comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Last updated · How we research and update