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Head-to-head · Telemarketing

Avaya Experience Platform vs Talkdesk Dialer

  • Updated Sep 2026
  • Both researched from official sources
  • 4 checks side by side
Higher score Avaya Experience Platform #2 in Telemarketing 8.0/10 From $48/user/mo ✓ 0 of 4 features Visit Avaya
Talkdesk Dialer #7 in Telemarketing 6.7/10 From $165/user/mo ✓ 2 of 4 features Visit Talkdesk

Avaya Experience Platform leads on 1 check, Talkdesk Dialer on 2, and 1 is even. Who comes out ahead on the 4 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAvaya Experience Platform · 8.0/10
  • Lowest starting priceAvaya Experience Platform · $48/user/mo
  • Most featuresTalkdesk Dialer · 2 of 4

Avaya Experience Platform scores higher on our rubric for telemarketing: 8.0 against 6.7 out of 10; our editors rank them #2 and #7.

Avaya Experience Platform is cheaper to start at $48/user/mo against $165/user/mo. Talkdesk Dialer offers call recording; Avaya Experience Platform doesn't publish it. Talkdesk Dialer offers local caller id; Avaya Experience Platform doesn't publish it.

Avaya Experience Platform is the better fit for enterprise teams needing omnichannel contact center. Talkdesk Dialer is the better fit for salesforce-centric teams with higher budgets.

  • Avaya Experience Platform fits best

    Enterprise teams needing omnichannel contact center

  • Talkdesk Dialer fits best

    Salesforce-centric teams with higher budgets

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature Avaya Experience Platform 8.0/10 Visit ↗ Talkdesk Dialer 6.7/10 Visit ↗
At a glance
Editor score 8.0 6.7
Ranking #2 in Telemarketing #7 in Telemarketing
Best for Enterprise teams needing omnichannel contact center Salesforce-centric teams with higher budgets
Pricing model Paid Paid
Starting price $48/user/mo (best) $165/user/mo
Free plan — —
Free trial — —
Deployment Cloud, Self-hosted Cloud, Browser extension
Platforms Web Web
Support Docs Tickets, Docs
Integrations 6 integrations 70+ integrations
Built for Mid-market, Enterprise Mid-market, Enterprise
Features Avaya Experience Platform 0/4 · Talkdesk Dialer 2/4
Predictive dialing Not published Not published
Call campaigns Not published Not published
Call recording Not published ✓ (best)
Local caller ID Not published ✓ (best)
Specs
Dialing modes Not published Predictive Dialing, Preview Dialing
Agent seats Not published Not published
Our review
Pros
  • Handles voice, email, chat, and messaging in one agent desktop
  • Outbound voice campaigns plus configurable workflows and routing
  • CRM integrations include Salesforce, Dynamics 365, and ServiceNow
  • Predictive and preview dialing support different agent workflows.
  • Campaign management, local presence, voicemail drop, and call recording are included.
  • Salesforce contact data and call logs can be synchronized.
Cons
  • Digital plan excludes voice; voice requires the $83 plan
  • All Media costs $125 per user monthly
  • Cloud pricing is tied to a stated term and concurrent-user band
  • Elite starts at $165 per user per month, billed monthly.
  • Salesforce is the only named CRM integration.
  • Predictive Dialing for new customers is available through Advanced Dialer.
Our verdict

Avaya Experience Platform brings voice and digital customer interactions into a browser-based desktop for agents and supervisors. It targets mid-market and enterprise contact centers that need inbound and outbound voice, email, chat,…

Read the review →

Talkdesk Dialer is a cloud outbound calling solution for contact centers and sales teams running customer outreach campaigns. Its predictive mode launches calls ahead of agent availability, while preview mode lets agents review contact…

Read the review →
  1. Avaya Experience PlatformTelemarketing 8.0From $48/user/mo
  2. Talkdesk DialerTelemarketing 6.7From $165/user/mo

Strengths and trade-offs

  • Avaya Experience Platform — where it wins

    • Handles voice, email, chat, and messaging in one agent desktop
    • Outbound voice campaigns plus configurable workflows and routing
    • CRM integrations include Salesforce, Dynamics 365, and ServiceNow

    Where it doesn't

    • Digital plan excludes voice; voice requires the $83 plan
    • All Media costs $125 per user monthly
    • Cloud pricing is tied to a stated term and concurrent-user band

  • Talkdesk Dialer — where it wins

    • Predictive and preview dialing support different agent workflows.
    • Campaign management, local presence, voicemail drop, and call recording are included.
    • Salesforce contact data and call logs can be synchronized.

    Where it doesn't

    • Elite starts at $165 per user per month, billed monthly.
    • Salesforce is the only named CRM integration.
    • Predictive Dialing for new customers is available through Advanced Dialer.
  • Avaya Experience Platform8.0/10 · From $48/user/mo

    Omnichannel routing and workforce tools, with plans priced from $48 to $125 per user monthly.

    Visit AvayaFull verdict →
  • Talkdesk Dialer6.7/10 · From $165/user/mo

    A Salesforce-focused dialer with useful campaign controls and a $165-per-user monthly entry price.

    Visit TalkdeskFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update