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Head-to-head · Telemarketing

NICE CXone vs Talkdesk Dialer

  • Updated Sep 2026
  • Both researched from official sources
  • 3 checks side by side
Higher score NICE CXone #3 in Telemarketing 7.5/10 From $110/mo ✓ 0 of 4 features Visit NICE CXone
Talkdesk Dialer #7 in Telemarketing 6.7/10 From $165/user/mo ✓ 2 of 4 features Visit Talkdesk

NICE CXone leads on 0 checks, Talkdesk Dialer on 2, and 1 is even. Who comes out ahead on the 3 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreNICE CXone · 7.5/10
  • Most featuresTalkdesk Dialer · 2 of 4

NICE CXone scores higher on our rubric for telemarketing: 7.5 against 6.7 out of 10; our editors rank them #3 and #7.

Talkdesk Dialer offers call recording; NICE CXone doesn't publish it. Talkdesk Dialer offers local caller id; NICE CXone doesn't publish it.

NICE CXone is the better fit for large teams prioritizing omnichannel operations. Talkdesk Dialer is the better fit for salesforce-centric teams with higher budgets.

  • NICE CXone fits best

    Large teams prioritizing omnichannel operations

  • Talkdesk Dialer fits best

    Salesforce-centric teams with higher budgets

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. How we rank.

Side by side

Feature NICE CXone 7.5/10 Visit ↗ Talkdesk Dialer 6.7/10 Visit ↗
At a glance
Editor score 7.5 6.7
Ranking #3 in Telemarketing #7 in Telemarketing
Best for Large teams prioritizing omnichannel operations Salesforce-centric teams with higher budgets
Pricing model Paid Paid
Starting price Not published $165/user/mo
Free plan — —
Free trial — —
Deployment Cloud Cloud, Browser extension
Platforms Web Web
Support Community, Docs Tickets, Docs
Compliance SOC 2, GDPR, HIPAA, PCI DSS SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, SSO/SAML, 2FA
Integrations 200+ integrations 70+ integrations
Built for Enterprise, Mid-market Mid-market, Enterprise
Features NICE CXone 0/4 · Talkdesk Dialer 2/4
Predictive dialing Not published Not published
Call campaigns Not published Not published
Call recording Not published ✓ (best)
Local caller ID Not published ✓ (best)
Specs
Dialing modes Not published Predictive Dialing, Preview Dialing
Agent seats Not published Not published
Our review
Pros
  • Routes voice and digital interactions across channels and work items
  • Includes recording, compliance controls, analytics and automated summaries
  • Offers prebuilt integrations and RESTful APIs across 200 integrations
  • Predictive and preview dialing support different agent workflows.
  • Campaign management, local presence, voicemail drop, and call recording are included.
  • Salesforce contact data and call logs can be synchronized.
Cons
  • Starts at $110 per agent per month, with no free plan
  • Published features do not specify dialing modes
  • Support channels listed are community and documentation
  • Elite starts at $165 per user per month, billed monthly.
  • Salesforce is the only named CRM integration.
  • Predictive Dialing for new customers is available through Advanced Dialer.
Our verdict

NICE CXone is a cloud-based customer experience platform for enterprises and large contact centers. It brings voice and digital interactions, omnichannel routing, AI agents, workflow orchestration, interaction analytics and agent and…

Read the review →

Talkdesk Dialer is a cloud outbound calling solution for contact centers and sales teams running customer outreach campaigns. Its predictive mode launches calls ahead of agent availability, while preview mode lets agents review contact…

Read the review →
  1. NICE CXoneTelemarketing 7.5From $110/mo
  2. Talkdesk DialerTelemarketing 6.7From $165/user/mo

Strengths and trade-offs

  • NICE CXone — where it wins

    • Routes voice and digital interactions across channels and work items
    • Includes recording, compliance controls, analytics and automated summaries
    • Offers prebuilt integrations and RESTful APIs across 200 integrations

    Where it doesn't

    • Starts at $110 per agent per month, with no free plan
    • Published features do not specify dialing modes
    • Support channels listed are community and documentation

  • Talkdesk Dialer — where it wins

    • Predictive and preview dialing support different agent workflows.
    • Campaign management, local presence, voicemail drop, and call recording are included.
    • Salesforce contact data and call logs can be synchronized.

    Where it doesn't

    • Elite starts at $165 per user per month, billed monthly.
    • Salesforce is the only named CRM integration.
    • Predictive Dialing for new customers is available through Advanced Dialer.
  • NICE CXone7.5/10 · From $110/mo

    A broad cloud contact-center suite for teams that need voice, digital channels and routing.

    Visit NICE CXoneFull verdict →
  • Talkdesk Dialer6.7/10 · From $165/user/mo

    A Salesforce-focused dialer with useful campaign controls and a $165-per-user monthly entry price.

    Visit TalkdeskFull verdict →

More comparisons

All telemarketing comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update