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Head-to-head · Call Management system

Aircall vs VirtualPBX

  • Updated Sep 2026
  • Both researched from official sources
  • 2 checks side by side
Higher score Aircall #4 in Call Management system 7.4/10 From $30/user/mo (annual) · 7-day trial ✓ 0 of 4 features Visit Aircall
VirtualPBX #7 in Call Management system 6.8/10 From $15/user/mo · 14-day trial ✓ 0 of 4 features Visit VirtualPBX

Aircall leads on 0 checks, VirtualPBX on 1, and 1 is even. Who comes out ahead on the 2 yes/no, price and count checks where we have data for both products. The editor score weighs everything else too.

Our verdict

  • Highest scoreAircall · 7.4/10
  • Lowest starting priceVirtualPBX · $15/user/mo

Aircall scores higher on our rubric for call management system: 7.4 against 6.8 out of 10; our editors rank them #4 and #7.

VirtualPBX is cheaper to start at $15/user/mo against $30/user/mo.

Aircall is the better fit for sales and support teams centered on CRM integrations. VirtualPBX is the better fit for small businesses needing a mature, affordable phone system.

  • Aircall fits best

    Sales and support teams centered on CRM integrations

  • VirtualPBX fits best

    Small businesses needing a mature, affordable phone system

Advertiser disclosure: iTechGuides is reader-supported. We may earn a commission when you click some links. It never changes our verdict. How we rank.

Side by side

Feature Aircall 7.4/10 Visit ↗ VirtualPBX 6.8/10 Visit ↗
At a glance
Editor score 7.4 6.8
Ranking #4 in Call Management system #7 in Call Management system
Best for Sales and support teams centered on CRM integrations Small businesses needing a mature, affordable phone system
Pricing model Paid Paid
Starting price $30/user/mo $15/user/mo (best)
Free plan — —
Free trial — —
Free trial length 7 days 14 days
Deployment Cloud, Desktop, Mobile, Browser extension Cloud, Desktop, Mobile
Platforms Web, Windows, macOS, iOS, Android, Chrome extension Web, Windows, iOS, Android
Support Docs Email, Live chat, Phone, Docs · 24/7
Compliance SOC 2, GDPR, SSO/SAML, 2FA GDPR, PCI DSS
Integrations 250+ integrations 11 integrations
Built for Small business, Mid-market, Enterprise Small business, Mid-market, Enterprise
Features Aircall 0/4 · VirtualPBX 0/4
Call queues Not published Not published
IVR Not published Not published
Call recording Not published Not published
Call analytics & reports Not published Not published
Specs
Call routing Custom Custom
Supported channels Not published Not published
Our review
Pros
  • 250+ CRM, help-desk, productivity, and API integrations
  • Skill- and time-based routing with IVR, recording, and monitoring
  • Desktop, web, mobile, and Chrome apps with SMS/MMS
  • $15 per-user monthly entry plan with a 14-day free trial
  • Custom IVR, call flows, transcription, recording, and reporting
  • Web, desktop, and mobile access with broad CRM and API integrations
Cons
  • $30 per-user starting price requires annual billing
  • No free plan and only a seven-day trial
  • Support is documentation-based, without 24/7 coverage
  • No free plan beyond the 14-day trial
  • AI Voice is a separate $99 monthly plan
  • AI Voice includes Smarter Voice for up to five people
Our verdict

Aircall is a cloud-based business phone system for sales and customer-support teams. It provides virtual local, toll-free, mobile, and international numbers; IVR menus; skill- and time-based routing; call recording and conferencing; SMS…

Read the review →

VirtualPBX is a cloud-based business phone system for small businesses and distributed teams. It combines business numbers, auto attendants, multi-level menus, programmable call routing, voicemail transcription, call recording,…

Read the review →
  1. AircallCall Management system 7.4From $30/user/mo (annual) · 7-day trial
  2. VirtualPBXCall Management system 6.8From $15/user/mo · 14-day trial

Strengths and trade-offs

  • Aircall — where it wins

    • 250+ CRM, help-desk, productivity, and API integrations
    • Skill- and time-based routing with IVR, recording, and monitoring
    • Desktop, web, mobile, and Chrome apps with SMS/MMS

    Where it doesn't

    • $30 per-user starting price requires annual billing
    • No free plan and only a seven-day trial
    • Support is documentation-based, without 24/7 coverage

  • VirtualPBX — where it wins

    • $15 per-user monthly entry plan with a 14-day free trial
    • Custom IVR, call flows, transcription, recording, and reporting
    • Web, desktop, and mobile access with broad CRM and API integrations

    Where it doesn't

    • No free plan beyond the 14-day trial
    • AI Voice is a separate $99 monthly plan
    • AI Voice includes Smarter Voice for up to five people
  • Aircall7.4/10 · From $30/user/mo (annual) · 7-day trial

    Integration-rich call management for sales and support, with higher entry pricing.

    Visit AircallFull verdict →
  • VirtualPBX6.8/10 · From $15/user/mo · 14-day trial

    An affordable, feature-rich phone system for small businesses and distributed teams.

    Visit VirtualPBXFull verdict →

More comparisons

All call management system comparisons → · Full ranking →

Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

Last updated · How we research and update