VirtualPBX
VirtualPBX: A flexible cloud phone system with strong call-flow controls and a high-priced AI tier. Ranked #59 of 166 in Business Phone Systems by our editors (3.0/10); pricing: 14-day trial; best for teams wanting programmable calling at a clear price.
At a glance
- Editor score3.0 / 10
- Pricing14-day trial
- Best forTeams wanting programmable calling at a clear price
- Free planNo
- Paid from$15/user/mo
- Business numbersMultiple
- Founded1997
- Facts checked21 Sep 2026
Where it wins
- $15 per user per month for Smarter Voice, with a 14-day trial
- Custom call flows, programmable IVR, routing, recording, and transcription
- Web, desktop, mobile, desk phone, fax, API, CRM, and automation support
Where it doesn't
- No free plan; the service is paid
- AI Voice costs $99 per month and includes up to 5 people
- Taxes and fees are added at checkout
Our verdict on VirtualPBX
VirtualPBX is a cloud-based business phone system for small businesses and distributed teams. It combines business numbers, auto attendant menus, programmable IVR, custom call flows, ring groups, department routing, voicemail, recording, conferencing, faxing, and reporting. Calls can be handled through mobile and desktop softphones, a browser-based Web Phone, or compatible desk phones. Its feature set suits teams that need more control than basic calling, especially when calls must be routed across departments, locations, or distributed staff.
Pricing is structured around two monthly plans. Smarter Voice costs $15 per user per month and includes a local business number per user, unlimited local minutes in the USA, Canada, and Mexico, mobile, desktop, Web Phone, and desk phone access, voicemail with transcriptions, auto attendant menus, and custom call flows. AI Voice costs $99 per month and includes up to 5 people, an AI employee for business calls, business-specific knowledge and rules, and intelligent call routing with human handoffs. The published offer includes a 14-day trial, and the pricing notes also describe a separate 14-day money-back guarantee. Taxes and fees are added at checkout.
VirtualPBX is particularly useful when integrations and programmable workflows matter. It supports CRM, Zapier, webhook, and API integrations, along with Zoho, Zendesk, Microsoft Teams, Dynamics, Clio, Freshdesk, and AWS private external storage. That gives technical or operations teams several ways to connect calling with customer records, automation, and external systems. The main trade-off is pricing structure: there is no free plan, and AI Voice is a significant step above the entry tier. Choose VirtualPBX for configurable business calling and a distinct AI upgrade path; consider another option if you need free calling software or a lower-cost AI plan.
Your product? Our editors can test VirtualPBX in depth and publish a review, labelled as paid · from $149/mo →
VirtualPBX pricing
All 2 VirtualPBX plans and prices →
VirtualPBX fact sheet
| Free plan | No |
|---|---|
| Paid from | $15/user/mo |
| Included users | Not verified |
| Business numbers | Multiple |
| Auto attendant | Yes |
| Call routing | Custom |
| Voicemail transcription | Yes |
| Desktop and mobile apps | Yes |
| Free trial | 14 days |
| Money-back guarantee | 14 days |
| Deployment | Cloud, Desktop, Mobile |
| Platforms | Web, Windows, iOS, Android |
| Compliance & security | GDPR, PCI DSS |
| Support | Email, Live chat, Phone, Docs · 24/7 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 11 integrations: Zapier, Webhooks, API, Zoho, Zendesk, Salesforce … See all → |
| Pricing | 14-day trial (source) |
| Website | virtualpbx.com |
| Facts checked | 21 Sep 2026 |
VirtualPBX integrations
VirtualPBX lists 11 integrations on its own site.
- Zapier
- Webhooks
- API
- Zoho
- Zendesk
- Salesforce
- Microsoft Teams
- Dynamics
- Clio
- Freshdesk
- AWS
See all VirtualPBX integrations →
Alternatives to VirtualPBX
- Zoom PhoneA paid cloud phone system with broad calling, routing, messaging, and integration coverage.9.2
- RingCentral RingEXA broad cloud communications suite for established organizations with complex calling needs.9.1
- NextivaA broad business phone platform for teams that need calling, messaging, routing, and analytics.8.8
See all VirtualPBX alternatives →
Also Ranked In
VirtualPBX is ranked in 5 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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