VirtualPBX review
A flexible cloud phone system with strong call-flow controls and a high-priced AI tier.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
VirtualPBX is a cloud-based business phone system for small businesses and distributed teams. It combines business numbers, auto attendant menus, programmable IVR, custom call flows, ring groups, department routing, voicemail, recording, conferencing, faxing, and reporting. Calls can be handled through mobile and desktop softphones, a browser-based Web Phone, or compatible desk phones. Its feature set suits teams that need more control than basic calling, especially when calls must be routed across departments, locations, or distributed staff.
Pricing is structured around two monthly plans. Smarter Voice costs $15 per user per month and includes a local business number per user, unlimited local minutes in the USA, Canada, and Mexico, mobile, desktop, Web Phone, and desk phone access, voicemail with transcriptions, auto attendant menus, and custom call flows. AI Voice costs $99 per month and includes up to 5 people, an AI employee for business calls, business-specific knowledge and rules, and intelligent call routing with human handoffs. The published offer includes a 14-day trial, and the pricing notes also describe a separate 14-day money-back guarantee. Taxes and fees are added at checkout.
VirtualPBX is particularly useful when integrations and programmable workflows matter. It supports CRM, Zapier, webhook, and API integrations, along with Zoho, Zendesk, Microsoft Teams, Dynamics, Clio, Freshdesk, and AWS private external storage. That gives technical or operations teams several ways to connect calling with customer records, automation, and external systems. The main trade-off is pricing structure: there is no free plan, and AI Voice is a significant step above the entry tier. Choose VirtualPBX for configurable business calling and a distinct AI upgrade path; consider another option if you need free calling software or a lower-cost AI plan.
VirtualPBX pros and cons
- Where it wins
- $15 per user per month for Smarter Voice, with a 14-day trial
- Custom call flows, programmable IVR, routing, recording, and transcription
- Web, desktop, mobile, desk phone, fax, API, CRM, and automation support
- Where it doesn't
- No free plan; the service is paid
- AI Voice costs $99 per month and includes up to 5 people
- Taxes and fees are added at checkout
VirtualPBX fact sheet, pricing and score →
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