UXPressia
UXPressia: A broad journey-mapping suite with collaboration, AI, service blueprints, and reporting. Ranked #1 of 23 in Customer Journey Mapping Software by our editors (9.4/10); pricing: Free plan; best for teams wanting a complete journey-mapping suite.
At a glance
- Editor score9.4 / 10
- PricingFree plan
- Best forTeams wanting a complete journey-mapping suite
- Free planYes
- Paid from$360/user/yr
- Service blueprintsYes
- Founded2015 · Sacramento, California, United States
- Facts checked20 Sep 2026
Where it wins
- Service blueprints connect customer journeys with frontstage and backstage processes
- AI assists with journey-map and persona generation and image import
- Exports include PNG, PDF, CSV, and PPTX across paid plans
Where it doesn't
- The Free plan is limited to 3 customer journey maps
- PDF, CSV, presentation mode, and version history start on Pro
- Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise
Our verdict on UXPressia
UXPressia is an online customer experience mapping and management platform for CX, UX, and service-design teams. It supports customer journey maps, personas, service blueprints, impact maps, emotion and sentiment mapping, and collaborative editing. Consultants, agencies, larger teams, and enterprise organizations can use it to organize research, map experiences, connect customer-facing and internal processes, and share findings across stakeholders.
Pricing spans four plan entries across monthly and annual billing. The Free plan costs $0 per workspace per month and includes journey maps, personas, impact maps, comments, email sharing with 1 user, PNG export, and email support; it is limited to 3 customer journey maps. Pro costs $36 per user per month or $360 per user per year, adding unlimited maps, password-protected direct links, PDF and CSV export, presentation mode, version history, and live chat support. Business costs $95 per user per month or $950 per user per year, adding a team library, board view, Design View, reports, branding, and PPTX export. Enterprise adds SSO and MFA, provisioning, separate workspaces, a custom domain, IP whitelisting, and a security review.
The platform’s breadth is its main differentiator. A journey-map editor with 20+ configurable sections sits alongside templates, persona attachment, emotion mapping, reports, charts, CX Chunks, workspace insights, and AI-assisted creation. Integrations include Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira, Azure DevOps, Qualtrics, Figma, Miro, Power BI, and Lucidchart. Web and API access support broader workflows. Choose UXPressia when journey mapping needs to extend into service design, collaboration, reporting, and organizational sharing. Teams seeking only a lightweight visual mapping tool may find its wider toolkit more than they need.
Your product? Our editors can test UXPressia in depth and publish a review, labelled as paid · from $149/mo →
UXPressia pricing
All 4 UXPressia plans and prices →
UXPressia fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $360/user/yr |
| Service blueprints | Yes |
| Emotion mapping | Yes |
| Persona profiles | Yes |
| Map limit | 3 maps |
| Collaborator limit | Not verified |
| Export formats | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | GDPR, 2FA |
| Support | Email, Live chat, Docs |
| Built for | Solo, Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 12 integrations: Google Analytics, Google Sheets, Mixpanel, Slack, Microsoft Teams, Jira … See all → |
| Pricing | Free plan (source) |
| Website | uxpressia.com |
| Facts checked | 20 Sep 2026 |
UXPressia integrations
UXPressia lists 12 integrations on its own site.
- Google Analytics
- Google Sheets
- Mixpanel
- Slack
- Microsoft Teams
- Jira
- Azure DevOps
- Qualtrics
- Figma
- Miro
- Power BI
- Lucidchart
See all UXPressia integrations →
Alternatives to UXPressia
- SmaplyA research-led web platform for mapping journeys, services, personas, and portfolios.9.2
- Customer Journey AppA structured web-based mapper for small CX teams that need AI and export options.9.0
- TheyDoA broad journey-management workspace for enterprise teams connecting experience data to action.8.9
See all UXPressia alternatives →
UXPressia vs the competition
- UXPressia vs Smaply
- UXPressia vs Customer Journey App
- UXPressia vs TheyDo
- UXPressia vs SuiteCX
- UXPressia vs Cemantica
- UXPressia vs JourneyTrack
Compare UXPressia with any tool side by side →
Also Ranked In
UXPressia is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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