UXPressia vs TheyDo

UXPressia9.4Visit TheyDo8.9Visit

Higher score UXPressia #1 in Customer Journey Mapping Software 9.4/10 Free plan Free plan✓ 3 of 3 features Visit UXPressia

vs

TheyDo #4 in Customer Journey Mapping Software 8.9/10 Pricing on request · 30-day trial Free trial✓ 3 of 3 features Visit TheyDo

• UXPressia fits best

  Teams wanting a complete journey-mapping suite

• TheyDo fits best

  Enterprise journey-management programs

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Side by side

Feature	UXPressia 9.4/10 Visit ↗	TheyDo 8.9/10 Visit ↗
At a glance
Editor score	9.4	8.9
Ranking	#1 in Customer Journey Mapping Software	#4 in Customer Journey Mapping Software
Best for	Teams wanting a complete journey-mapping suite	Enterprise journey-management programs
Pricing model	Free plan + paid	Paid
Starting price	$360/user/yr	—
Free plan	✓ (best)	—
Free trial	—	30 days
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Live chat, Docs	Live chat, Email, Community, Docs
Compliance	GDPR, 2FA	ISO 27001
Integrations	12 integrations	20 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Mid-market, Enterprise
Features UXPressia 3/3 · TheyDo 3/3
Service blueprints	✓	✓
Emotion mapping	✓	✓
Persona profiles	✓	✓
Specs
Map limit	3 maps	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Export formats	Not checked yet	Pdf
Our review
Pros	Service blueprints connect customer journeys with frontstage and backstage processes AI assists with journey-map and persona generation and image import Exports include PNG, PDF, CSV, and PPTX across paid plans	Living maps connect journeys, personas, insights, metrics, and goals Service blueprints support customer, front-stage, backstage, and process lanes Integrates with Jira, Qualtrics, Snowflake, Databricks, and more
Cons	The Free plan is limited to 3 customer journey maps PDF, CSV, presentation mode, and version history start on Pro Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise	No free plan is available Pricing is custom and invoiced annually upfront Trial is limited to 2 users, 5 journeys, and 1 journey framework
Our verdict	UXPressia is an online customer experience mapping and management platform for CX, UX, and service-design teams. It supports customer journey maps, personas, service blueprints, impact maps, emotion and sentiment mapping, and collaborative… Read the review →	TheyDo is a cloud-based experience context platform for organizations that need to organize customer journeys, research, operational signals, and business outcomes in one system. Teams can create living journey maps, service blueprints,… Read the review →

Strengths and trade-offs

• UXPressia — where it wins

  • Service blueprints connect customer journeys with frontstage and backstage processes
  • AI assists with journey-map and persona generation and image import
  • Exports include PNG, PDF, CSV, and PPTX across paid plans

  Where it doesn't

  • The Free plan is limited to 3 customer journey maps
  • PDF, CSV, presentation mode, and version history start on Pro
  • Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise

• TheyDo — where it wins

  • Living maps connect journeys, personas, insights, metrics, and goals
  • Service blueprints support customer, front-stage, backstage, and process lanes
  • Integrates with Jira, Qualtrics, Snowflake, Databricks, and more

  Where it doesn't

  • No free plan is available
  • Pricing is custom and invoiced annually upfront
  • Trial is limited to 2 users, 5 journeys, and 1 journey framework

• UXPressia9.4/10 · Free plan

  A broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.

  Visit UXPressiaFull verdict →
• TheyDo8.9/10 · Pricing on request · 30-day trial

  A broad journey-management workspace for enterprise teams connecting experience data to action.

  Visit TheyDoFull verdict →