UXPressia vs Orchetta

UXPressia9.4Visit Orchetta8.5Visit

Higher score UXPressia #1 in Customer Journey Mapping Software 9.4/10 Free plan Free plan✓ 3 of 3 features Visit UXPressia

vs

Orchetta #8 in Customer Journey Mapping Software 8.5/10 7-day trial Free trial✓ 1 of 3 features Visit Orchetta

• UXPressia fits best

  Teams wanting a complete journey-mapping suite

• Orchetta fits best

  Teams combining mapping with evidence and roadmaps

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Side by side

Feature	UXPressia 9.4/10 Visit ↗	Orchetta 8.5/10 Visit ↗
At a glance
Editor score	9.4	8.5
Ranking	#1 in Customer Journey Mapping Software	#8 in Customer Journey Mapping Software
Best for	Teams wanting a complete journey-mapping suite	Teams combining mapping with evidence and roadmaps
Pricing model	Free plan + paid	Paid
Starting price	$360/user/yr	$45/user/mo
Free plan	✓ (best)	—
Free trial	—	7 days
Deployment	Cloud	Cloud, Browser extension
Platforms	Web	Web
Support	Email, Live chat, Docs	Email, Docs
Integrations	12 integrations	4 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Small business, Mid-market, Enterprise
Features UXPressia 3/3 · Orchetta 1/3
Service blueprints	✓ (best)	Not checked yet
Emotion mapping	✓ (best)	Not checked yet
Persona profiles	✓	✓
Specs
Map limit	3 maps	Not checked yet
Collaborator limit	Not checked yet	Not checked yet
Export formats	Not checked yet	Presentation
Our review
Pros	Service blueprints connect customer journeys with frontstage and backstage processes AI assists with journey-map and persona generation and image import Exports include PNG, PDF, CSV, and PPTX across paid plans	Evidence cards connect quotes, sentiment, dates, and source links. Roadmaps, cycles, portfolios, and boards support journey work. AI, imports, metrics synchronization, and API access extend the workflow.
Cons	The Free plan is limited to 3 customer journey maps PDF, CSV, presentation mode, and version history start on Pro Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise	No free plan; access starts at $45 per editor per month. Starter includes four integrations and 5 GB storage per seat. Enterprise is positioned around add-ons for larger organisations.
Our verdict	UXPressia is an online customer experience mapping and management platform for CX, UX, and service-design teams. It supports customer journey maps, personas, service blueprints, impact maps, emotion and sentiment mapping, and collaborative… Read the review →	Orchetta is a customer journey management platform for teams that need to organize journey stages, customer evidence, needs, pain points, opportunities, solutions, goals, and metrics in one workspace. Its scope extends beyond journey maps… Read the review →

Strengths and trade-offs

• UXPressia — where it wins

  • Service blueprints connect customer journeys with frontstage and backstage processes
  • AI assists with journey-map and persona generation and image import
  • Exports include PNG, PDF, CSV, and PPTX across paid plans

  Where it doesn't

  • The Free plan is limited to 3 customer journey maps
  • PDF, CSV, presentation mode, and version history start on Pro
  • Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise

• Orchetta — where it wins

  • Evidence cards connect quotes, sentiment, dates, and source links.
  • Roadmaps, cycles, portfolios, and boards support journey work.
  • AI, imports, metrics synchronization, and API access extend the workflow.

  Where it doesn't

  • No free plan; access starts at $45 per editor per month.
  • Starter includes four integrations and 5 GB storage per seat.
  • Enterprise is positioned around add-ons for larger organisations.

• UXPressia9.4/10 · Free plan

  A broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.

  Visit UXPressiaFull verdict →
• Orchetta8.5/10 · 7-day trial

  A journey-mapping workspace that connects evidence, roadmaps, metrics, and collaboration.

  Visit OrchettaFull verdict →