Orchetta
Orchetta: A journey-mapping workspace that connects evidence, roadmaps, metrics, and collaboration. Ranked #8 of 23 in Customer Journey Mapping Software by our editors (8.5/10); pricing: 7-day trial; best for teams combining mapping with evidence and roadmaps.
At a glance
- Editor score8.5 / 10
- Pricing7-day trial
- Best forTeams combining mapping with evidence and roadmaps
- Free planNo
- Paid from$45/user/mo
- Facts checked20 Sep 2026
Where it wins
- Evidence cards connect quotes, sentiment, dates, and source links.
- Roadmaps, cycles, portfolios, and boards support journey work.
- AI, imports, metrics synchronization, and API access extend the workflow.
Where it doesn't
- No free plan; access starts at $45 per editor per month.
- Starter includes four integrations and 5 GB storage per seat.
- Enterprise is positioned around add-ons for larger organisations.
Our verdict on Orchetta
Orchetta is a customer journey management platform for teams that need to organize journey stages, customer evidence, needs, pain points, opportunities, solutions, goals, and metrics in one workspace. Its scope extends beyond journey maps into portfolios, cycles, roadmaps, collaborative boards, and connected metrics. The product is suited to teams that want mapping tied to ongoing planning and evidence, rather than a standalone visual canvas. It runs on the web and provides API access.
Pricing is organized by editor and billed monthly. Starter costs $45 per editor per month and includes unlimited journeys and sub-journeys, profiles, products and brands, cycles, boards and agents, 450 AI credits per seat, 5 GB of storage per seat, and four integrations. Pro costs $65 per editor per month, adds 650 AI credits per seat, six integrations, metrics from Stripe and PostHog, an MCP server, API tokens, and three custom objects. Super costs $115 per editor per month and adds 1,150 AI credits per seat, 11 integrations, 10 custom objects, several workspaces, and roles across teams. A 7-day trial is available without a credit card.
The strongest fit is for organizations that want evidence and planning to stay connected to journey work. Evidence cards capture customer quotes, feedback, sentiment, dates, and source links; journey-map imports accept a PDF or screenshot; and AI agents, an assistant, and eight AI skills support drafting changes. Integrations include Stripe, PostHog, Power BI, and Power BI service principal, while metric synchronization can connect account data to the workspace. Teams seeking a free plan or a simpler mapping-only tool should look elsewhere; Orchetta is better aligned with structured journey programs that need collaboration, measurement, and portfolio context.
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Orchetta pricing
All 4 Orchetta plans and prices →
Orchetta fact sheet
| Free plan | No |
|---|---|
| Paid from | $45/user/mo |
| Service blueprints | Not verified |
| Emotion mapping | Not verified |
| Persona profiles | Yes |
| Map limit | Not verified |
| Collaborator limit | Not verified |
| Export formats | Presentation |
| Free trial | 7 days · no card needed |
| Deployment | Cloud, Browser extension |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Stripe, PostHog, Power BI, Power BI service principal |
| Pricing | 7-day trial (source) |
| Website | orchetta.com |
| Facts checked | 20 Sep 2026 |
Orchetta integrations
Orchetta lists 4 integrations on its own site.
- Stripe
- PostHog
- Power BI
- Power BI service principal
Alternatives to Orchetta
- UXPressiaA broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.9.4
- SmaplyA research-led web platform for mapping journeys, services, personas, and portfolios.9.2
- Customer Journey AppA structured web-based mapper for small CX teams that need AI and export options.9.0
See all Orchetta alternatives →
Orchetta vs the competition
- Orchetta vs UXPressia
- Orchetta vs Smaply
- Orchetta vs Customer Journey App
- Orchetta vs TheyDo
- Orchetta vs SuiteCX
- Orchetta vs Cemantica
Compare Orchetta with any tool side by side →
Also Ranked In
Orchetta is ranked in 2 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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