UXPressia vs JourneyTrack

UXPressia9.4Visit JourneyTrack8.6Visit

Higher score UXPressia #1 in Customer Journey Mapping Software 9.4/10 Free plan Free plan✓ 3 of 3 features Visit UXPressia

vs

JourneyTrack #7 in Customer Journey Mapping Software 8.6/10 30-day free trial, then $99/mo · paid tiers from US$3,000/mo (billed annually) Free trial✓ 2 of 3 features Visit JourneyTrack

• UXPressia fits best

  Teams wanting a complete journey-mapping suite

• JourneyTrack fits best

  Enterprise teams connecting journeys to data

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Side by side

Feature	UXPressia 9.4/10 Visit ↗	JourneyTrack 8.6/10 Visit ↗
At a glance
Editor score	9.4	8.6
Ranking	#1 in Customer Journey Mapping Software	#7 in Customer Journey Mapping Software
Best for	Teams wanting a complete journey-mapping suite	Enterprise teams connecting journeys to data
Pricing model	Free plan + paid	Paid
Starting price	$360/user/yr	$3,000/mo
Free plan	✓ (best)	—
Free trial	—	30 days
Deployment	Cloud	Cloud
Platforms	Web	Web
Support	Email, Live chat, Docs	Email, Docs
Compliance	GDPR, 2FA	SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA
Integrations	12 integrations	34 integrations
Built for	Solo, Small business, Mid-market, Enterprise	Enterprise
Features UXPressia 3/3 · JourneyTrack 2/3
Service blueprints	✓	✓
Emotion mapping	✓ (best)	Not checked yet
Persona profiles	✓	✓
Specs
Map limit	3 maps	20 maps (best)
Collaborator limit	Not checked yet	Not checked yet
Export formats	Not checked yet	Not checked yet
Our review
Pros	Service blueprints connect customer journeys with frontstage and backstage processes AI assists with journey-map and persona generation and image import Exports include PNG, PDF, CSV, and PPTX across paid plans	AI-assisted journey maps and persona creation Journey Atlas connects journeys and sub-journeys Wide VoC, analytics, data, and workflow integrations
Cons	The Free plan is limited to 3 customer journey maps PDF, CSV, presentation mode, and version history start on Pro Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise	No ongoing free plan after the 30-day period Web-only access Paid tiers start at US$3,000 per month, billed annually
Our verdict	UXPressia is an online customer experience mapping and management platform for CX, UX, and service-design teams. It supports customer journey maps, personas, service blueprints, impact maps, emotion and sentiment mapping, and collaborative… Read the review →	JourneyTrack is a web-based customer journey management platform for enterprise CX and service-design teams. It combines journey-map creation, persona development, collaboration, governance, opportunity scoring, action planning, health… Read the review →

Strengths and trade-offs

• UXPressia — where it wins

  • Service blueprints connect customer journeys with frontstage and backstage processes
  • AI assists with journey-map and persona generation and image import
  • Exports include PNG, PDF, CSV, and PPTX across paid plans

  Where it doesn't

  • The Free plan is limited to 3 customer journey maps
  • PDF, CSV, presentation mode, and version history start on Pro
  • Advanced controls such as SSO, MFA, and IP whitelisting require Enterprise

• JourneyTrack — where it wins

  • AI-assisted journey maps and persona creation
  • Journey Atlas connects journeys and sub-journeys
  • Wide VoC, analytics, data, and workflow integrations

  Where it doesn't

  • No ongoing free plan after the 30-day period
  • Web-only access
  • Paid tiers start at US$3,000 per month, billed annually

• UXPressia9.4/10 · Free plan

  A broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.

  Visit UXPressiaFull verdict →
• JourneyTrack8.6/10 · 30-day free trial, then $99/mo · paid tiers from US$3,000/mo (billed annually)

  A broad enterprise journey system that connects mapping, measurement, and action.

  Visit JourneyTrackFull verdict →