JourneyTrack
JourneyTrack: A broad enterprise journey system that connects mapping, measurement, and action. Ranked #7 of 23 in Customer Journey Mapping Software by our editors (8.6/10); pricing: 30-day free trial, then $99/mo · paid tiers from US$3,000/mo (billed annually); best for enterprise teams connecting journeys to data.
At a glance
- Editor score8.6 / 10
- Pricing30-day free trial, then $99/mo · paid tiers from US$3,000/mo (billed annually)
- Best forEnterprise teams connecting journeys to data
- Free planNo
- Paid from$3,000/mo
- Service blueprintsYes
- Facts checked8 Oct 2026
Where it wins
- AI-assisted journey maps and persona creation
- Journey Atlas connects journeys and sub-journeys
- Wide VoC, analytics, data, and workflow integrations
Where it doesn't
- No ongoing free plan after the 30-day period
- Web-only access
- Paid tiers start at US$3,000 per month, billed annually
Our verdict on JourneyTrack
JourneyTrack is a web-based customer journey management platform for enterprise CX and service-design teams. It combines journey-map creation, persona development, collaboration, governance, opportunity scoring, action planning, health tracking, and impact measurement. Teams can create maps from templates, imports, workshops, or AI, while personas can be built from scratch, templates, or AI. Journey Atlas connects related journeys and sub-journeys, giving organizations a structure for managing journey portfolios rather than isolated diagrams.
The pricing structure starts with Free Basic, which provides Journey AI, Proto Persona AI, Journey Atlas, unlimited viewers, and collaboration and sharing for 30 days. The paid tiers are Journey Mapping, Journey Management, and Decision Intelligence for Customer Journeys. Journey Mapping adds core mapping, personas, collaboration, limited AI, Journey Atlas, and action planning. Journey Management adds health tracking, Voice of the Customer integrations, and Atlas management. The highest tier adds Journi Agents, Scout Agents, advanced governance, and data integrations. The published plans show flat monthly amounts billed annually rather than per-user pricing: Journey Mapping is US$3,000 per month and Journey Management US$5,000 per month, while Decision Intelligence is custom-priced. Free Basic is free for 30 days, then $99 per month, with 3 journeys; the paid tiers include 20 journeys, and more can be purchased.
JourneyTrack’s strongest fit is an organization that needs to connect journey work with operational data and follow-through. Integrations include Qualtrics, Medallia, Forsta, Google Analytics 4, Adobe Analytics, Pendo, Amplitude, Mixpanel, Snowflake, Google BigQuery, Databricks, Jira, Azure DevOps, and Monday.com. AI-assisted insights, recommendations, and storytelling extend the platform beyond map creation. Support includes email on every plan, free onboarding on the paid plans, and premium support hours and a dedicated account manager from Journey Management up. Smaller teams can start with the Journey Mapping tier, but the paid plans are priced for enterprise budgets and access is web-only. Enterprise teams that need connected journeys, analytics, action planning, and governance should consider JourneyTrack; teams wanting a perpetual free workspace should look elsewhere.
Your product? Our editors can test JourneyTrack in depth and publish a review, labelled as paid · from $149/mo →
JourneyTrack pricing
All 4 JourneyTrack plans and prices →
JourneyTrack fact sheet
| Free plan | No |
|---|---|
| Paid from | $3,000/mo |
| Service blueprints | Yes |
| Emotion mapping | Not verified |
| Persona profiles | Yes |
| Map limit | 20 maps |
| Collaborator limit | Not verified |
| Export formats | Not verified |
| Free trial | 30 days |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | SOC 2, ISO 27001, GDPR, SSO/SAML, 2FA |
| Support | Email, Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 34 integrations: Adobe Analytics, Adobe Customer Journey Analytics, Amplitude, Asana, Azure DevOps, Databricks … See all → |
| Pricing | 30-day free trial, then $99/mo · paid tiers from US$3,000/mo (billed annually) (source) |
| Website | journeytrack.io |
| Facts checked | 8 Oct 2026 |
JourneyTrack integrations
JourneyTrack lists 34 integrations on its own site.
- Adobe Analytics
- Adobe Customer Journey Analytics
- Amplitude
- Asana
- Azure DevOps
- Databricks
- Dovetail
- Forsta
- Google Analytics 4
- Google BigQuery
- Google Forms
- Jira
- Medallia
- Mixpanel
- Monday.com
- Notion
- Pendo
- Pendo Surveys
- Planview AgilePlace
- ProdPad
- Qualtrics
- Quantum Metric
- Snowflake
- AirTable
- Figma
- Google Drive
- Loom
- Miro
- Mural
- OneDrive
- Power BI
- Sketch
- Tableau
- YouTube
See all JourneyTrack integrations →
Alternatives to JourneyTrack
- UXPressiaA broad journey-mapping suite with collaboration, AI, service blueprints, and reporting.9.4
- SmaplyA research-led web platform for mapping journeys, services, personas, and portfolios.9.2
- Customer Journey AppA structured web-based mapper for small CX teams that need AI and export options.9.0
See all JourneyTrack alternatives →
JourneyTrack vs the competition
- JourneyTrack vs UXPressia
- JourneyTrack vs Smaply
- JourneyTrack vs Customer Journey App
- JourneyTrack vs TheyDo
- JourneyTrack vs SuiteCX
- JourneyTrack vs Cemantica
Compare JourneyTrack with any tool side by side →
Also Ranked In
JourneyTrack is ranked in 2 of our directories.
Used JourneyTrack? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used JourneyTrack for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
JourneyTrack is listed in our Customer Journey Mapping Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/journeytrack/"><img src="https://www.itechguides.com/best/badge/journeytrack.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update