Utility Redefined CIS
Utility Redefined CIS: A broad utility CIS for billing, meters, payments, and account workflows. Ranked #22 of 26 in Utility Billing Software by our editors (6.8/10); pricing: Pricing on request; best for utilities needing core account workflows.
At a glance
- Editor score6.8 / 10
- PricingPricing on request
- Best forUtilities needing core account workflows
- Meter data importYes
- Facts checked20 Sep 2026
Where it wins
- Supports water, electric, gas, and multi-service utilities
- Combines meter, billing, payment, and customer account workflows
- Includes online bill pay, recurring payments, and account portals
Where it doesn't
- Pricing is provided through a sales contact
- Access is limited to the web platform
- Integration options are described by system type rather than named platforms
Our verdict on Utility Redefined CIS
Utility Redefined CIS is a web-based customer information system for water, electric, gas, and multi-service utilities. It is positioned for small and medium-sized utilities that need one system for billing, customer service, operational data, meter management, billing cycles, consumption calculations, payment reconciliation, rate configuration, pay plans, notifications, tickets, and move-in or move-out workflows. The feature set covers both recurring account administration and day-to-day utility billing operations.
According to the vendor's pricing approach, prospects request a demo and contact sales rather than selecting a published plan. That makes the product more suitable for utilities prepared to evaluate requirements with the vendor than for buyers comparing transparent self-service pricing. The system includes configurable service rates and charge types, automated late-fee processing, payment import and reconciliation, online bill pay, recurring payments, and customer account portal access. These capabilities give it a broad core workflow across billing, payments, and customer accounts.
Utility Redefined CIS is designed to fit with existing utility systems, metering systems, and third-party payment platforms. Meter-read import, consumption calculation and averages, and payment processing support a connected operational workflow, while move-in and move-out processes address common account changes. The product's focus is utility information management rather than a narrowly defined billing function. Utilities seeking core account workflows across several service types should consider it; buyers that require named integrations, a non-web platform, or publicly listed plan pricing may prefer an alternative with those characteristics.
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Utility Redefined CIS pricing
Utility Redefined CIS fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Utility types | water, electric, gas, and multi-service |
| Billing model | Not verified |
| Rate management | Yes |
| Meter data import | Yes |
| Payment processing | Yes |
| Autopay | Yes |
| Customer account portal | Yes |
| Deployment | Cloud |
| Platforms | Web |
| Compliance & security | PCI DSS |
| Support | |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: Existing utility systems, Metering systems, Third-party payment platforms |
| Pricing | Pricing on request |
| Website | utilityredefined.com |
| Facts checked | 20 Sep 2026 |
Utility Redefined CIS integrations
Utility Redefined CIS lists 3 integrations on its own site.
- Existing utility systems
- Metering systems
- Third-party payment platforms
Alternatives to Utility Redefined CIS
- Utilities GroupA broad utility billing platform for retailers managing complex markets, meters and tariffs.9.4
- CUSI Utility BillingA broad utility billing platform for organizations that need connected operations.9.2
- SkyBill Utility BillingA broad utility billing platform for operators managing varied meters, rates, and payment workflows.9.1
See all Utility Redefined CIS alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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