Utility Redefined CIS review
A broad utility CIS for billing, meters, payments, and account workflows.
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Utility Redefined CIS is a web-based customer information system for water, electric, gas, and multi-service utilities. It is positioned for small and medium-sized utilities that need one system for billing, customer service, operational data, meter management, billing cycles, consumption calculations, payment reconciliation, rate configuration, pay plans, notifications, tickets, and move-in or move-out workflows. The feature set covers both recurring account administration and day-to-day utility billing operations.
According to the vendor's pricing approach, prospects request a demo and contact sales rather than selecting a published plan. That makes the product more suitable for utilities prepared to evaluate requirements with the vendor than for buyers comparing transparent self-service pricing. The system includes configurable service rates and charge types, automated late-fee processing, payment import and reconciliation, online bill pay, recurring payments, and customer account portal access. These capabilities give it a broad core workflow across billing, payments, and customer accounts.
Utility Redefined CIS is designed to fit with existing utility systems, metering systems, and third-party payment platforms. Meter-read import, consumption calculation and averages, and payment processing support a connected operational workflow, while move-in and move-out processes address common account changes. The product's focus is utility information management rather than a narrowly defined billing function. Utilities seeking core account workflows across several service types should consider it; buyers that require named integrations, a non-web platform, or publicly listed plan pricing may prefer an alternative with those characteristics.
Utility Redefined CIS pros and cons
- Where it wins
- Supports water, electric, gas, and multi-service utilities
- Combines meter, billing, payment, and customer account workflows
- Includes online bill pay, recurring payments, and account portals
- Where it doesn't
- Pricing is provided through a sales contact
- Access is limited to the web platform
- Integration options are described by system type rather than named platforms
Utility Redefined CIS fact sheet, pricing and score →
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