SMS-Magic
SMS-Magic: A multichannel messaging platform for teams managing customer conversations and campaigns. Ranked #13 of 27 in Business Texting Software by our editors (6.8/10); pricing: 14-day trial; best for teams needing multichannel customer conversations.
At a glance
- Editor score6.8 / 10
- Pricing14-day trial
- Best forTeams needing multichannel customer conversations
- Free planNo
- Paid from₹582/user/mo
- Two-way messagingYes
- Facts checked19 Sep 2026
Where it wins
- Shared inboxes with routing and agent assignment
- SMS, MMS, WhatsApp, Messenger, and LINE support
- Automation, scheduling, campaigns, and conversation analytics
Where it doesn't
- No free plan
- Usage charges apply beyond the per-user subscription
- Multichannel messaging is limited to the highest listed tier
Our verdict on SMS-Magic
SMS-Magic is a business messaging platform for sales, support, marketing, staffing, education, financial services, and healthcare teams. It combines two-way customer conversations with shared inboxes, agent or agent-group assignment, automated responses, scheduled messages, campaigns, and delivery and response analytics. Teams can work through a standalone portal or connect messaging with Salesforce and Zoho CRM. Web, iOS, Android, and API access support office-based, mobile, and integrated workflows.
The published plans show three monthly per-user tiers. SMS Automation starts at INR 582 per user and includes CRM-integrated messaging, reminders and alerts, campaign sending, and response management. SMS Conversational Messaging costs INR 1,415 per user monthly and adds one-to-one conversations, SMS campaigns, customer support messaging, analytics, and mobile app access. Multi-channel Messaging costs INR 2,660 per user monthly and adds SMS and multimedia messaging, WhatsApp, Facebook Messenger, plus one-to-one and group conversations. A 14-day free trial is available, while message, number, and other usage charges are separate from the listed subscription prices.
Its strongest fit is for organizations that need more than outbound texting: keyword-triggered opt-in, opt-out, and help workflows; automated message flows; conversation routing; recurring schedules; bulk multimedia campaigns; and mobile media attachments cover both operational and conversational use cases. Salesforce, Zoho CRM, WhatsApp, Facebook Messenger, LINE, and API support give teams several integration paths. Choose SMS-Magic when shared handling across channels and measurable messaging workflows matter. Teams seeking a free product, a simpler single-channel texting tool, or subscription pricing that includes all usage charges should consider a narrower alternative.
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SMS-Magic pricing
All 3 SMS-Magic plans and prices →
SMS-Magic fact sheet
| Free plan | No |
|---|---|
| Paid from | ₹582/user/mo |
| Two-way messaging | Yes |
| MMS support | Yes |
| Shared team inbox | Yes |
| Automated sequences | Yes |
| Scheduled messages | Yes |
| Inbound keywords | Yes |
| Included team seats | Not verified |
| Free trial | 14 days |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Integrations | 5 integrations: Salesforce, Zoho CRM, WhatsApp, Facebook Messenger, LINE |
| Pricing | 14-day trial (source) |
| Website | sms-magic.com |
| Facts checked | 19 Sep 2026 |
SMS-Magic integrations
SMS-Magic lists 5 integrations on its own site.
- Salesforce
- Zoho CRM
- Facebook Messenger
- LINE
Alternatives to SMS-Magic
- MessageDeskA flexible team texting hub with free entry, shared inboxes, automation, and integrations.9.9
- Sinch EngageA broad business messaging suite for established teams with higher-volume campaign needs.9.1
- SociocsA flexible messaging hub with a free plan, broad channels, and automation for growing teams.8.7
See all SMS-Magic alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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