Smarsh Social Media Archiving

At a glance

• Editor score
  8.0 / 10
• Pricing
  Pricing on request
• Best for
  Organizations focused on social-media records
• Founded
  2001 · Portland, Oregon, United States
• Facts checked
  24 Sep 2026

• Where it wins

  • Native-format capture with chain of custody and conversation context
  • Search, retention policies, legal holds and multi-format export
  • Integrates with Facebook, Instagram, LinkedIn, Twitter, Teams and Slack

• Where it doesn't

  • Email archiving is not included
  • Pricing uses a contact-sales model
  • Focused on social and collaboration channels rather than broad email coverage

Our verdict on Smarsh Social Media Archiving

Smarsh Social Media Archiving captures business-related social media communications and stores them in the Smarsh Enterprise Archive or another archive destination. It is intended for organizations that need to govern social-media use, retain communications and support supervision, e-discovery, regulatory requests or public-records requests. Cloud, self-hosted and hybrid deployment options support different archive environments, while the product serves small, mid-market and enterprise organizations.

Its strongest capability is preserving content with context. The service retains native format, chain of custody, message threads, attachments, metadata and user activity. It indexes messages for searches by user, date range, keywords and case-related tags. Configurable retention policies and legal holds support ongoing records governance, and archived data can be exported in multiple formats for review or production. API integrations cover Facebook, Instagram, LinkedIn, Twitter, Microsoft Teams and Slack, with profile enablement and automated user provisioning for administration.

The pricing model is contact sales, so organizations evaluate plans through Smarsh rather than selecting a published self-service tier. Support is available around the clock through email, community resources and documentation. The main boundary is scope: email archiving is not included, making this a focused choice for social and collaboration records rather than a single system for email and social communications. Organizations prioritizing native-format social capture, retention controls and legal-hold workflows should consider it; teams that require email archiving in the same product should choose an alternative or pair it with another archive.

Smarsh Social Media Archiving pricing

Smarsh Social Media Archiving fact sheet

Smarsh Social Media Archiving integrations

Smarsh Social Media Archiving lists 6 integrations on its own site.

• Facebook
• Instagram
• LinkedIn
• Twitter
• Microsoft Teams
• Slack

Alternatives to Smarsh Social Media Archiving

• Mimecast Cloud ArchiveEnterprise archiving with policy-driven retention, legal hold, and collaboration capture.9.3
• Proofpoint Enterprise ArchiveA managed archive for retaining, searching, and exporting communications across multiple channels.9.2
• Barracuda Cloud Archiving ServiceA focused cloud archive for email compliance, e-discovery, and legacy IM retention.9.1

See all Smarsh Social Media Archiving alternatives →

Featured on iTechGuides

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update