Best Request Tracker for Incident Response Alternatives in 2026
The top Request Tracker for Incident Response alternatives are AlertOps, PagerDuty and incident.io: 15 incident management software our editors would look at instead of Request Tracker for Incident Response, in our ranking order.
Request Tracker for Incident Response: A customizable, self-hosted case workflow for security response teams. Where it falls short: self-hosted deployment requires teams to run request tracker.
Switching from Request Tracker for Incident Response? For most incident management software buyers the best Request Tracker for Incident Response alternative is AlertOps, built for teams seeking broad incident coverage at low cost. On a budget, All Quiet starts at $4.99/user/mo, against $15/user/mo for Request Tracker for Incident Response. Xurrent IMR offers the most incident retention (12 days).
Why People Look for a Request Tracker for Incident Response Alternative
- Self-hosted deployment requires teams to run Request Tracker
- Cloud RT starts at $15 per user per month, billed annually
- No verified status pages, mobile apps, or postmortems
- No free plan — 9 of the alternatives below have it
- Paid from $15/user/mo — All Quiet is $4.99/user/mo
Quick Picks by What You Need
- Best overallAlertOps9.4
Teams seeking broad incident coverage at low cost
Visit AlertOps - Lowest priceAll Quiet8.6
Paid plans from $4.99/user/mo
Visit All Quiet - Best free optionAlertOps9.4
Has a free plan (Request Tracker for Incident Response has none)
Visit AlertOps - Most incident retentionXurrent IMR8.5
12 days
Visit Xurrent IMR
All 15 Request Tracker for Incident Response Alternatives, Ranked
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
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Best forTeams seeking broad incident coverage at low cost
- Better than Request Tracker for Incident Response:
- Free plan
- Paid from: $8/user/mo vs $15/user/mo
- Editor score 9.4 vs 6.8
Broad incident response coverage with a free plan and paid tiers from $10 per user monthly.
- Escalation policies
9.4/10★★★★★Visit AlertOps -
Best forMature teams needing extensive integrations
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 9.3 vs 6.8
PagerDuty routes incidents to on-call responders and coordinates response across teams.
- Escalation policies
9.3/10★★★★★Visit PagerDuty -
Best forTeams coordinating incidents in Slack or Teams
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 9.1 vs 6.8
A chat-native incident platform with on-call, workflows, status pages, and postmortems.
- Escalation policies
9.1/10★★★★★Visit incident.io -
Best forEstablished teams coordinating global incident response
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 9.0 vs 6.8
A global on-call and incident response platform with automation, collaboration, and reporting.
- Escalation policies
9.0/10★★★★☆Visit xMatters -
Best forTeams wanting modern workflows and many integrations
- Better than Request Tracker for Incident Response:
- Editor score 8.9 vs 6.8
Rootly brings on-call, incident coordination, status pages, and retrospectives into one platform.
- Escalation policies
8.9/10★★★★☆Visit Rootly -
Best forTeams prioritizing retrospectives and service context
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 8.8 vs 6.8
Incident coordination with runbooks, service context, and structured retrospectives.
- Escalation policies
8.8/10★★★★☆Visit FireHydrant -
Best forBudget-conscious teams needing full alert operations
- Better than Request Tracker for Incident Response:
- Free plan
- Paid from: $12/user/mo vs $15/user/mo
- Editor score 8.7 vs 6.8
Full alert operations, with a free entry point and paid plans from $12 per user monthly.
- Status pages
- Mobile apps
- Post-incident reviews
8.7/10★★★★☆Visit ITOC360 -
Best forSmall teams seeking a low-cost paid entry
- Better than Request Tracker for Incident Response:
- Paid from: $4.99/user/mo vs $15/user/mo
- Editor score 8.6 vs 6.8
A low-cost incident platform with on-call, alerting, and response tools from $4.99 per user monthly.
- Status pages
- Mobile apps
- Post-incident reviews
8.6/10★★★★☆Visit All Quiet -
Best forTeams wanting inexpensive full incident operations
- Better than Request Tracker for Incident Response:
- Paid from: $5/user/mo vs $15/user/mo
- Editor score 8.5 vs 6.8
Affordable incident operations with on-call, response workflows, analytics, and status pages.
- Status pages
- Mobile apps
- Post-incident reviews
8.5/10★★★★☆Visit Xurrent -
Best forTeams needing on-call scheduling and escalation policies
- Better than Request Tracker for Incident Response:
- Paid from: $5/user/mo vs $15/user/mo
- Editor score 8.4 vs 6.8
A focused incident response service for teams coordinating on-call through Splunk.
- Escalation policies
8.4/10★★★★☆Visit Splunk -
Best forSmall teams combining monitoring and status pages
- Better than Request Tracker for Incident Response:
- Free plan
- Paid from: $12/user/mo vs $15/user/mo
- Editor score 8.2 vs 6.8
A practical monitoring and incident toolkit for small teams and independent developers.
- Status pages
- Mobile apps
- Post-incident reviews
8.2/10★★★★☆Visit Spectate -
Best forSecurity operations investigation teams
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 7.9 vs 6.8
A security case platform for teams that need alert triage and collaborative investigations.
- Post-incident reviews
- Audit logs
7.9/10★★★★☆Visit TheHive -
Best forOpen-source security case management
- Better than Request Tracker for Incident Response:
- Free plan
- Editor score 7.8 vs 6.8
A free, self-hosted platform for structured security incident investigations.
- Audit logs
7.8/10★★★★☆Visit DFIR-IRIS -
Best forSecurity teams automating incident response
- Better than Request Tracker for Incident Response:
- Editor score 7.7 vs 6.8
A security-operations platform built around incident workflows, playbooks and threat intelligence.
- Post-incident reviews
- Audit logs
7.7/10★★★★☆Visit Cortex XSOAR -
Best forLarge organizations managing crises and exercises
- Better than Request Tracker for Incident Response:
- Editor score 7.6 vs 6.8
Enterprise crisis operations spanning activation, communications, exercises, and reviews.
- Mobile apps
- Post-incident reviews
- Escalation policies
7.6/10★★★★☆Visit Noggin
Request Tracker for Incident Response Alternatives: Common Questions
What is the best alternative to Request Tracker for Incident Response?
AlertOps: #1 in our Incident Management Software ranking, with an editor score of 9.4 out of 10. Broad incident response coverage with a free plan and paid tiers from $10 per user monthly.
Is there a free alternative to Request Tracker for Incident Response?
Yes. AlertOps, PagerDuty, incident.io, xMatters and FireHydrant have a free plan or a free tier (9 of the 15 alternatives on this page).
What is the cheapest paid alternative to Request Tracker for Incident Response?
Of the alternatives here that publish a price, All Quiet starts lowest, at $4.99/user/mo.
Why do people look for Request Tracker for Incident Response alternatives?
Self-hosted deployment requires teams to run Request Tracker; Cloud RT starts at $15 per user per month, billed annually; No verified status pages, mobile apps, or postmortems.
Which Request Tracker for Incident Response alternative has the most incident retention?
Xurrent IMR, with 12 days.
How do I switch from Request Tracker for Incident Response?
Export your data from Request Tracker for Incident Response (most tools have an export in their settings). Sign up for the alternative; start on its free plan or trial if it has one. Import your export and set up the integrations your team relies on. Run both side by side for a short while, then cancel Request Tracker for Incident Response.
How to Switch from Request Tracker for Incident Response
- Export your data from Request Tracker for Incident Response (most tools have an export in their settings).
- Sign up for the alternative; start on its free plan or trial if it has one.
- Import your export and set up the integrations your team relies on.
- Run both side by side for a short while, then cancel Request Tracker for Incident Response.
Request Tracker for Incident Response vs Each Alternative
| # | Tool | Free plan | Paid from | Escalation policies | Score |
|---|---|---|---|---|---|
| 22 | Request Tracker for Incident Response | No | $15/user/mo | Yes | 6.8 |
| 1 | AlertOps | Yes | $8/user/mo | Yes | 9.4 |
| 2 | PagerDuty | Yes | $21/user/mo | Yes | 9.3 |
| 3 | incident.io | Yes | Yes | 9.1 | |
| 4 | xMatters | Yes | $15/user/mo | Yes | 9.0 |
| 5 | Rootly | No | $20/user/mo | Yes | 8.9 |
| 6 | FireHydrant | Yes | $25/user/mo | Yes | 8.8 |
| 7 | ITOC360 | Yes | $12/user/mo | Yes | 8.7 |
| 8 | All Quiet | No | $4.99/user/mo | Yes | 8.6 |
| 9 | Xurrent IMR | No | $5/user/mo | Yes | 8.5 |
| 10 | Splunk On-Call | No | $5/user/mo | Yes | 8.4 |
| 11 | Spectate | Yes | $12/mo | No | 8.2 |
| 12 | TheHive | Yes | 7.9 | ||
| 13 | DFIR-IRIS | Yes | Free | 7.8 | |
| 14 | Cortex XSOAR | 7.7 | |||
| 15 | Noggin Crisis & Incident Management | Yes | 7.6 |
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Last updated · How we research and update