RH

RealVNC HelpDesk

Paid#10 of 48 in Remote Support Software

On-demand remote support for desktop and mobile devices.

6.8/10★★★☆☆Editor score

Visit RealVNC

At a glance

• Editor score
  6.8 / 10
• Pricing
  14-day trial
• Best for
  Secure attended support sessions
• Free plan
  No
• Unattended access
  Yes
• Founded
  2000 · Cambridge, United Kingdom
• Facts checked
  21 Sep 2026

• Where it wins

  • Time-limited session codes avoid permanent client installation for end users
  • Recording, logging, chat, file transfer, and permission elevation support audits
  • Covers Windows, macOS, Linux, iOS, and Android devices

• Where it doesn't

  • No free plan; the free trial lasts 14 days
  • Plus limits unattended access to 20 managed devices
  • Session-transfer and integration details are not part of the published positioning

Our verdict on RealVNC HelpDesk

RealVNC HelpDesk, marketed as On-Demand Assist, is designed for IT support teams assisting colleagues and customers across desktop and mobile devices. Technicians connect to an internet-connected end-user device through a time-limited session code, while the end user downloads a disposable support application instead of installing a permanent client. The product supports Windows, macOS, Linux, iOS, and Android, with remote control, in-session chat, file transfer, permission elevation, session history, automatic resume after supported reboots, remote printing, and two-factor authentication.

Its strongest fit is attended support where control, documentation, and administrative actions matter. Session recording and activity logging give teams a record of support work, while file transfer and in-session chat keep communication within the session. Permission elevation supports administrative operations, and automatic resume after supported reboots helps continue work when a device restarts. Unattended access to managed devices extends the product beyond one-time assistance, although the published Plus plan limits that access to 20 devices and Premium to 50.

The pricing structure is paid and includes a 14-day free trial. Plus supports up to 10 users, 20 managed devices for unattended access, and 10 concurrent On-Demand Assist sessions per user, with recording plus email and live chat support. Premium raises the user limit to 25 and adds advanced user access permissions, session logging, and API access. Enterprise offers a custom number of users with custom deployment and support options. Choose HelpDesk for secure attended support across multiple operating systems and a clear set of session controls. Teams needing a free plan or a narrowly documented integration and session-transfer ecosystem should consider alternatives.

RealVNC HelpDesk pricing

All 3 RealVNC HelpDesk plans and prices →

RealVNC HelpDesk fact sheet

Alternatives to RealVNC HelpDesk

• TeamViewer RemoteA broad remote support suite with attended and unattended access, strong operations, and flexible licensing.6.0
• Zoho AssistA flexible remote support suite with a free plan and broad platform coverage.7.0
• SplashtopA cost-conscious choice for teams needing core remote access and support features.5.8

See all RealVNC HelpDesk alternatives →

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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026

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