QueueDesk
QueueDesk: A focused web service desk with useful SLA controls and AI-assisted triage. Ranked #32 of 50 in IT SLA Management Software by our editors (5.8/10); pricing: Free plan; best for small teams wanting AI-assisted SLAs.
At a glance
- Editor score5.8 / 10
- PricingFree plan
- Best forSmall teams wanting AI-assisted SLAs
- Free planYes
- SLA scopeBoth
- Facts checked20 Sep 2026
Where it wins
- Free plan includes SLA tracking, portal, catalog, and ITIL workflows
- Priority-based first-response and resolution SLA targets
- AI categorization, prioritization, summaries, and suggested resolutions
Where it doesn't
- Web-only deployment limits platform choice
- Listed integrations cover Google Workspace, Entra ID, and custom MCP servers
- AI assistance is limited by plan-based QueAssist credits
Our verdict on QueueDesk
QueueDesk is a cloud-based internal service desk for small IT, HR, and operations teams supporting organizations of roughly 20–300 employees. It brings together email-to-ticket intake with threaded replies and an employee self-service portal, then adds ticket queues, assignment rules, configurable first-response and resolution SLAs, ITIL workflows, a service catalog, a knowledge base, reporting, and AI assistance through QueAssist. The product is suited to teams that need structured internal request handling without per-agent billing.
Pricing is organized around flat organisational plans. Starter is free forever and includes unlimited employees and 50 QueAssist credits. Growth costs $99 per organisation per month when billed monthly, or $79 per organisation per month when billed annually; both options include unlimited employees and 500 QueAssist credits. Scale costs $199 per organisation per month when billed monthly and includes unlimited employees and 2,000 QueAssist credits. The pricing structure gives small teams a free entry point, while paid tiers primarily expand AI-assistance capacity and retain the same organisational pricing model.
QueueDesk’s strongest fit is SLA visibility for internal support: teams can set priority-based targets for High, Medium, and Low tickets and view progress bars, breach indicators, and overdue dashboard counts. Agentic auto-resolution can escalate to human teams, while AI supports categorization, prioritization, summarization, and suggested resolutions. The trade-off is a focused ecosystem: QueueDesk is web-only, with listed integrations for Google Workspace, Microsoft Entra ID (Azure AD), and custom MCP servers. Choose it for a small internal service desk that values AI-assisted SLA workflows; consider an alternative if broad platform coverage or a wider integration catalogue is central to the buying decision.
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QueueDesk pricing
All 3 QueueDesk plans and prices →
QueueDesk fact sheet
| Free plan | Yes |
|---|---|
| Paid from | Not verified |
| SLA scope | Both |
| Escalation automation | Not verified |
| Business-hour calendars | Not verified |
| Multi-level SLAs | Yes |
| SLA reporting | Yes |
| API access | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | Email, Docs |
| Built for | Small business, Mid-market (editorial estimate) |
| Integrations | 3 integrations: Google Workspace, Microsoft Entra ID (Azure AD), Custom MCP servers |
| Pricing | Free plan (source) |
| Website | queuedesk.com |
| Facts checked | 20 Sep 2026 |
QueueDesk integrations
QueueDesk lists 3 integrations on its own site.
- Google Workspace
- Microsoft Entra ID (Azure AD)
- Custom MCP servers
Alternatives to QueueDesk
- ServiceNow Service Level ManagementA focused enterprise system for governing SLAs, OLAs, contracts, and service performance.9.3
- Xurrent Service Level ManagementA broad SLA platform for complex IT, enterprise service, and managed-service programs.8.8
- SolarWinds Service DeskA broad ITSM platform for teams that need SLA oversight alongside assets, workflows, and AI.8.7
See all QueueDesk alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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