ProProfs Knowledge Base

Freemium#7 of 136 in Knowledge Base SoftwareInternal Knowledge Base SoftwareAI Knowledge Base SoftwareKnowledge Management Software

ProProfs Knowledge Base: A flexible public and private knowledge base with unusually low-cost internal plans. Ranked #7 of 136 in Knowledge Base Software by our editors (8.6/10); pricing: Free plan · 15-day trial; best for budget-conscious teams needing public or internal KBs.

8.6/10★★★★☆Editor score

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ProProfs Knowledge Base8.6 Visit ProProfs

At a glance

• Editor score
  8.6 / 10
• Pricing
  Free plan · 15-day trial
• Best for
  Budget-conscious teams needing public or internal KBs
• Free plan
  Yes
• Paid from
  $0.99/user/mo
• Publishing audience
  Both
• Facts checked
  20 Sep 2026

• Where it wins

  • Public and private knowledge bases with custom branding and domains
  • AI writing, natural-language search, and content-gap reporting
  • Versioning, SSO, analytics, imports, and support integrations

• Where it doesn't

  • Free plan is limited to one author and 25 pages
  • External knowledge base plans cost more than internal tiers
  • Internal paid plans require a 50-user minimum

Our verdict on ProProfs Knowledge Base

ProProfs Knowledge Base is a hosted platform for publishing public help centers, product documentation, user manuals, and private internal knowledge bases. Customer support, product, IT, HR, and technical teams can manage external and employee-facing documentation from one account. Its feature set covers article authoring, templates, custom branding, custom domains, access controls, version history, analytics, and AI capabilities including article drafting, rewriting, translation, semantic search, and content-gap reporting.

Pricing is split between external-author and internal-user plans. The Free plan supports one author and up to 25 pages forever. External plans start with Essentials at $49 per author per month, billed annually, for one site and 300 pages; Business is $69 for three sites and 500 pages; Business Complete Elite is $79 with unlimited sites and pages, plus SSO and integrations. Internal plans start at $0.99 per user per month, billed annually, with a 50-user minimum. Business costs $1.99 and Business Complete Elite costs $2.99, adding more sites, SSO, workflows, unlimited pages, departments, advanced security, and support. A Customer Delight Suite combines the knowledge base with help desk, chat, and AI tools for $499 per month on annual plans.

Platform coverage includes web, iOS, Android, Windows, and API access. Integrations include Zendesk, Freshdesk, Salesforce, Google Analytics, Hotjar, Microsoft Clarity, Slack, Jira, and several chat tools, giving support and service teams room to connect documentation with their existing workflow. Import support for Word, PDF, and PowerPoint can help teams bring in existing material. ProProfs fits teams that want public and private documentation, customization, and AI-assisted search at a controlled cost. Teams needing a larger free content allowance or lower-cost external publishing may prefer an alternative.

Your product? Our editors can test ProProfs Knowledge Base in depth and publish a review, labelled as paid · from $149/mo →

ProProfs Knowledge Base pricing

All 8 ProProfs Knowledge Base plans and prices →

ProProfs Knowledge Base fact sheet

ProProfs Knowledge Base integrations

ProProfs Knowledge Base lists 100+ integrations on its own site — the 13 named here are the ones its pages call out.

• Freshdesk
• Salesforce
• Zendesk
• Google Analytics
• Hotjar
• Microsoft Clarity
• Slack
• Jira
• Google Translate
• Crowdin
• Azure AD
• Okta SSO
• Wufoo Forms

See all ProProfs Knowledge Base integrations →

Alternatives to ProProfs Knowledge Base

• ConfluenceA mature knowledge workspace with structured content, permissions, search, and Atlassian integrations.9.4
• BlueSpiceA broad, open-source knowledge base with workflows, permissions, analytics, and self-hosting.9.2
• GuruA governed internal knowledge hub with cited AI answers and verification workflows.9.0

See all ProProfs Knowledge Base alternatives →

ProProfs Knowledge Base vs the competition

• ProProfs Knowledge Base vs Confluence
• ProProfs Knowledge Base vs BlueSpice
• ProProfs Knowledge Base vs Guru
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• ProProfs Knowledge Base vs Zoho Learn
• ProProfs Knowledge Base vs Nuclino

Compare ProProfs Knowledge Base with any tool side by side →

Featured on iTechGuides

ProProfs Knowledge Base is listed in our Knowledge Base Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

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Last updated 7 Oct 2026 · How we research and update