Proactivanet ITSM
Proactivanet ITSM: A focused ITSM platform for root-cause analysis, known errors, change and CMDB workflows. Ranked #11 of 39 in IT Problem Management Software by our editors (8.2/10); pricing: Pricing on request; best for mature teams needing focused ITIL problem management.
At a glance
- Editor score8.2 / 10
- PricingPricing on request
- Best forMature teams needing focused ITIL problem management
- Root-cause analysisYes
- Founded2001 · Gijón, Asturias, Spain
- Facts checked20 Sep 2026
Where it wins
- Covers root-cause, known-error, workaround and permanent-fix tracking
- Connects problem management with change, release, CMDB and knowledge workflows
- Supports webhooks, REST API, Kanban boards and custom views
Where it doesn't
- Pricing requires contact with sales
- The listed platform is web-based
- Its broad ITSM scope may exceed teams seeking only problem management
Our verdict on Proactivanet ITSM
Proactivanet ITSM is a web-based IT service management platform for organizations and IT teams that need structured problem management alongside service desk operations. Its scope includes incident and request management, knowledge-base management, service-level management, service catalogue and portfolio management, change and release management, and CMDB and asset relationships. The product is positioned for mature teams that want to identify weaknesses, reduce recurring incidents and support continuous service improvement through a connected ITSM environment.
Problem management is the product's clearest strength. It includes root-cause analysis, a known-error database, workaround tracking and permanent-fix tracking, giving teams a defined path from recurring incident patterns to resolution. Kanban boards and custom views support different operational perspectives, while knowledge-base management can help organize service information around the problem and change processes. Teams looking for more than incident intake may value the connection between problem records, changes, releases, assets and configuration relationships.
The broader platform also provides REST API and webhooks, plus reporting, automation and chatbot options. Deployment is described across SaaS and on-premise contracting options, making the product relevant to organizations with different operating preferences. Pricing uses a contact-sales model rather than a self-serve purchase path. Proactivanet ITSM should suit mature IT teams that need focused ITIL problem management within a wider service-management platform. Teams seeking a narrowly scoped problem-management tool, or a self-service pricing experience, should compare alternatives against those priorities.
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Proactivanet ITSM pricing
Proactivanet ITSM fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Not verified |
| Permanent-fix tracking | Yes |
| Deployment options | Hybrid |
| Deployment | Cloud, Self-hosted |
| Platforms | Web |
| Compliance & security | GDPR, ISO 27001 |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Pricing | Pricing on request |
| Website | proactivanet.com |
| Facts checked | 20 Sep 2026 |
Alternatives to Proactivanet ITSM
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
See all Proactivanet ITSM alternatives →
Also Ranked In
Proactivanet ITSM is ranked in 3 of our directories.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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