PatientBack
PatientBack: PatientBack combines dental practice workflows with recall automation, from a free plan. Ranked #10 of 36 in Dental CRM Software by our editors (6.5/10); pricing: Free plan · paid from $49/mo; best for clinics wanting dental records and recall automation.
At a glance
- Editor score6.5 / 10
- PricingFree plan · paid from $49/mo
- Best forClinics wanting dental records and recall automation
- Free planYes
- Paid from$49/mo
- Lead managementYes
- Facts checked29 Sep 2026
Where it wins
- Patient cards include FDI tooth charts, history, visits, notes and images
- Recall, win-back and multilingual reminders span Telegram, WhatsApp and SMS
- Financial tools cover payments, insurance splits, expenses and doctor compensation
Where it doesn't
- The Free plan has no messaging
- Financial tools and booking requests start at the $129 Professional plan
- Cloud deployment is web-only, with email support
Our verdict on PatientBack
PatientBack brings dental patient records, scheduling, treatment planning, communication and financial workflows into a cloud platform for clinics. Patient cards can hold FDI tooth charts, medical history, visits, notes and images; treatment plans support tooth-by-tooth detail and electronic acceptance with signatures. Scheduling includes day and week views, chairs and online booking. An AI-assisted X-ray feature flags suspected caries and inflammation. That breadth may suit clinics looking to coordinate patient care and follow-up alongside day-to-day operations rather than use a CRM limited to contact tracking.
Patient communication and recall are central to the product. Automated reminders, specialty recall cycles, win-back campaigns and post-surgery messages can be sent through Telegram, WhatsApp or SMS via Twilio, with messages in the patient’s language. Two-way replies are stored, and booking or callback requests surface in the dashboard; Smart Queue prioritizes overdue patients and staff call tasks. Consent forms and signed-document PDFs include audit details. Clinics whose workflows depend on these channels should account for the available integrations, including UltraMsg, and confirm which messaging route fits their existing process.
The Free plan costs $0 per clinic per month and includes a dashboard, Smart Queue, patient cards and history, but no messaging. Starter is $49 monthly per clinic and adds Telegram and WhatsApp, automated multilingual messages, specialty recall cycles, win-back campaigns and bulk CSV import. Professional costs $129 and adds a financial module, booking requests, bulk CSV/JSON import and priority support. Unlimited costs $299 and adds no patient limit while retaining the Professional plan’s listed financial and booking features. Paid-plan messaging terms may vary by region: the vendor notes WhatsApp/SMS charges per send, so clinics should verify billing before purchase. Choose PatientBack for a broad dental workflow; clinics seeking a messaging-free record tool can begin with Free, while those needing finance should budget for Professional or higher.
PatientBack pricing
All 4 PatientBack plans and prices →
PatientBack fact sheet
| Free plan | Yes |
|---|---|
| Paid from | $49/mo |
| Lead management | Yes |
| Recall automation | Yes |
| Two-way texting | Yes |
| Multi-location support | Yes |
| Campaign segmentation | Yes |
| API access | Not verified |
| Deployment | Cloud |
| Platforms | Web |
| Support | |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Telegram, WhatsApp, SMS via Twilio, UltraMsg |
| Pricing | Free plan · paid from $49/mo (source) |
| Website | patientback.com |
| Facts checked | 29 Sep 2026 |
PatientBack integrations
PatientBack lists 4 integrations on its own site.
- Telegram
- SMS via Twilio
- UltraMsg
Alternatives to PatientBack
- SolutionreachA broad patient engagement platform for practices coordinating reminders, texting, and scheduling.8.6
- IntiveoAutomates dental outreach, with higher tiers for specialty and multi-location workflows.8.5
- NexHealthA front-office platform for practices that want booking, intake and payments in sync.7.7
See all PatientBack alternatives →
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Reviewed by iTechGuides Editors · Editorial team · Updated Sep 2026
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