OpenTouch Fax Center
OpenTouch Fax Center: A capable on-premises fax server for organizations built around OpenTouch infrastructure. Ranked #6 of 23 in Fax Server Software by our editors (8.5/10); pricing: Pricing on request; best for organizations using OpenTouch infrastructure.
At a glance
- Editor score8.5 / 10
- PricingPricing on request
- Best forOrganizations using OpenTouch infrastructure
- Deployment modelOn_premises
- Facts checked20 Sep 2026
Where it wins
- Secure web, email, desktop, and T.37 fax workflows
- Detailed inbound routing with searchable histories and audit logs
- Supports SIP/T.38, G.711, VMware, and Hyper-V
Where it doesn't
- Pricing requires contacting sales
- On-premises deployment may not suit cloud-first teams
- Strongest integrations are concentrated in the OpenTouch ecosystem
Our verdict on OpenTouch Fax Center
OpenTouch Fax Center is an on-premises fax-over-IP solution for enterprises moving fax workflows onto IP networks. It supports sending and receiving through secure web access, SMTP email systems, desktop applications using a virtual fax printer, and T.37-compatible multifunction printers. Organizations already using OpenTouch infrastructure are the clearest fit, particularly those that need centralized fax routing, searchable histories, and transaction auditing across business workflows.
The product connects with OpenTouch Multimedia Services, OpenTouch Business Edition, OmniPCX Enterprise, Microsoft Exchange, Microsoft Office 365, Microsoft Outlook, IBM Lotus Notes, SMTP mail servers, T.37 multifunction printers, and Active Directory. That gives it a practical place in environments combining telephony, email, directory services, and multifunction devices. Its on-premises deployment model and virtualization support for VMware and Hyper-V also suit organizations managing their own infrastructure. The published datasheet states support for up to 30 simultaneous fax channels.
Routing is a notable strength. Incoming faxes can be directed by DNIS, CSID, ANI, and DTMF to users, email, printers, or folders. Searchable inbound and outbound histories, event histories, and transaction audit logs support operational review and record management. SIP/T.38 and G.711 protocol support helps align the fax server with IP-based telephony environments. Pricing follows a contact-sales model, so buyers should evaluate the deployment, channel, integration, and infrastructure requirements directly. OpenTouch Fax Center should appeal to organizations that need controlled, auditable fax operations within an established Alcatel-Lucent Enterprise environment. Teams seeking a cloud-first service or a product centered on a different ecosystem should consider alternatives.
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OpenTouch Fax Center pricing
OpenTouch Fax Center fact sheet
| Free plan | Not verified |
|---|---|
| Paid from | Not verified |
| Deployment model | On_premises |
| Modem or gateway support | Yes |
| Fax routing rules | Yes |
| Email fax workflow | Yes |
| Searchable fax archive | Yes |
| Concurrent fax channels | Not verified |
| Deployment | Self-hosted, Desktop |
| Platforms | Web, Windows |
| Compliance & security | HIPAA, SSO/SAML |
| Support | Docs |
| Built for | Enterprise (editorial estimate) |
| Integrations | 10 integrations: OpenTouch Multimedia Services, OpenTouch Business Edition, OmniPCX Enterprise, Microsoft Exchange, Microsoft Office 365, Microsoft Outlook … |
| Pricing | Pricing on request |
| Website | al-enterprise.com |
| Facts checked | 20 Sep 2026 |
OpenTouch Fax Center integrations
OpenTouch Fax Center lists 10 integrations on its own site.
- OpenTouch Multimedia Services
- OpenTouch Business Edition
- OmniPCX Enterprise
- Microsoft Exchange
- Microsoft Office 365
- Microsoft Outlook
- IBM Lotus Notes
- SMTP mail servers
- T.37 multifunction printers
- Active Directory
Alternatives to OpenTouch Fax Center
- OpenText Fax (RightFax)A deployment-flexible fax platform for complex, regulated document workflows.9.4
- Esker VSI-FAXA mature on-premises fax server for high-volume workflows and complex routing.9.1
- FaxCoreA flexible enterprise fax server with strong archiving, routing, and integration options.8.9
See all OpenTouch Fax Center alternatives →
OpenTouch Fax Center vs the competition
- OpenTouch Fax Center vs OpenText Fax (RightFax)
- OpenTouch Fax Center vs Esker VSI-FAX
- OpenTouch Fax Center vs FaxCore
- OpenTouch Fax Center vs HylaFAX Enterprise
- OpenTouch Fax Center vs Faxination On-Premise
- OpenTouch Fax Center vs FaxFacts
Compare OpenTouch Fax Center with any tool side by side →
Also Ranked In
OpenTouch Fax Center is ranked in 2 of our directories.
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Featured on iTechGuides
OpenTouch Fax Center is listed in our Fax Server Software directory. Add the badge to your site — it links back to this page.
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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
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