OMNITRACKER IT Service Management Center

Paid#18 of 41 in IT Change Management SoftwareIT Problem Management SoftwareBusiness Process Management Software

OMNITRACKER IT Service Management Center: A mature ITSM suite for hybrid environments that need change control plus wider service operations. Ranked #18 of 41 in IT Change Management Software by our editors (7.3/10); pricing: Pricing on request; best for hybrid environments with broader ITSM needs.

7.3/10★★★★☆Editor score

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At a glance

• Editor score
  7.3 / 10
• Pricing
  Pricing on request
• Best for
  Hybrid environments with broader ITSM needs
• Founded
  1995 · Eckental near Nuremberg, Germany
• Facts checked
  20 Sep 2026

• Where it wins

  • Covers change, release, deployment, CMDB, and asset management
  • Supports root-cause analysis, known errors, workarounds, and permanent fixes
  • Runs in cloud, on-premises, or hybrid environments with low-code configuration

• Where it doesn't

  • Pricing requires contact with sales rather than a published self-serve plan
  • Its broad ITSM scope may exceed the needs of change-only teams
  • Configuration and deployment choices may require dedicated planning

Our verdict on OMNITRACKER IT Service Management Center

OMNITRACKER IT Service Management Center is an enterprise ITSM platform for organizations managing complex IT environments and service processes. It brings incident, request, problem, knowledge, asset, configuration, service-level, change, release, deployment, reporting, and self-service capabilities into one system. Its strongest fit is a hybrid environment with broader ITSM requirements, especially where change management must connect with CMDB, asset management, and problem resolution. Web and desktop clients support access across Windows, macOS, and Linux environments, while APIs extend its reach.

Pricing follows a contact-sales model. The published offering does not present per-user tiers or a self-serve plan structure, so evaluation starts with a sales conversation rather than a straightforward plan comparison. This approach suits organizations that expect to discuss deployment, workflow configuration, integrations, and service scope together. It is less convenient for smaller teams that want to compare transparent subscription tiers before committing time to vendor discussions. The platform’s cloud, on-premises, and hybrid deployment options also make deployment planning part of the buying decision.

Integration breadth is a central strength. OMNITRACKER connects with Microsoft Exchange Server, Microsoft SharePoint Server, baramundi Management Suite, REST and SOAP web services, telephone systems, email servers, inventory systems, and geoinformation systems. Low-code workflow and form configuration support tailored service processes, while dashboards, KPI measurement, and reporting support operational oversight. Problem management adds root-cause analysis, known-error handling, workaround tracking, and permanent-fix tracking. Choose it when change, release, deployment, and wider ITSM processes need to work together across a hybrid estate. Teams seeking only a focused change-management tool may find the broader platform unnecessary.

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OMNITRACKER IT Service Management Center pricing

OMNITRACKER IT Service Management Center fact sheet

OMNITRACKER IT Service Management Center integrations

OMNITRACKER IT Service Management Center lists 9 integrations on its own site.

• Microsoft Exchange Server
• Microsoft SharePoint Server
• baramundi Management Suite
• REST web services
• SOAP web services
• telephone systems
• email servers
• inventory systems
• geoinformation systems

See all OMNITRACKER IT Service Management Center integrations →

Alternatives to OMNITRACKER IT Service Management Center

• OSOpenText Service ManagerA change-focused ITSM tool for enterprises that need approval paths, risk checks, and scheduling visibility.9.1
• ManageEngine ServiceDesk PlusA broad ITSM suite with free entry, strong asset coverage, and change management in Enterprise.8.7
• FreshserviceBroad IT service management with change workflows, automation, assets, and self-service.8.6

See all OMNITRACKER IT Service Management Center alternatives →

Featured on iTechGuides

OMNITRACKER IT Service Management Center is listed in our IT Change Management Software directory. Add the badge to your site — it links back to this page.

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Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026

Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.

Last updated 7 Oct 2026 · How we research and update