Octopus ITSM
Octopus ITSM: A focused ITSM platform for tracking root causes, known errors, and permanent fixes. Ranked #32 of 39 in IT Problem Management Software by our editors (5.7/10); pricing: Paid; best for teams needing explicit problem-solution tracking.
At a glance
- Editor score5.7 / 10
- PricingPaid
- Best forTeams needing explicit problem-solution tracking
- Free planNo
- Paid from$95/user/mo
- Root-cause analysisYes
- Founded2005 · Montreal, Quebec, Canada
- Facts checked20 Sep 2026
Where it wins
- Documents root causes, known errors, workarounds, and permanent solutions
- Links incidents, problems, changes, events, and configuration items
- Includes web, iOS, and Android access with a self-service portal
Where it doesn't
- Starts at 95 per user per month with no free plan
- Lists integrations for Microsoft identity, Exchange 365, Active Directory, and SMTP
- AI Assistant is optional rather than included in the paid plan
Our verdict on Octopus ITSM
Octopus ITSM is a preconfigured, cloud-based IT service management platform for organizations managing internal services. It combines incident and service-request management with problem records, known-error management, configuration-item and asset management, self-service portals, reporting, and mobile access. The vendor positions it for small and medium-sized businesses, healthcare, education, municipalities, public-sector organizations, and larger networks. It is a natural fit for teams that need problem management to connect operational records with documented causes and fixes.
The product’s clearest strength is the depth of its problem-management workflow. Teams can document root causes, maintain known-error lists, track workarounds and permanent solutions, and link incidents, problems, changes, events, and configuration items. That structure supports organizations that want more than ticket closure and need a connected record of recurring issues, affected assets, and remediation work. Configuration-item management, asset management, and mobile request management extend the workflow beyond problem records themselves.
According to the published plan, the Per active user tier costs 95 per user per month and includes all modules except the AI Assistant, complete technical support, and an unlimited end-user web portal. The platform supports web, iOS, and Android, with integrations for Microsoft Entra ID, Microsoft Exchange 365, Active Directory, and SMTP email. Those capabilities suit teams looking for a defined internal ITSM environment, especially where root-cause and permanent-fix tracking are priorities. Organizations seeking a broader integration ecosystem, lower per-user pricing, or included AI assistance should consider alternatives instead.
Your product? Our editors can test Octopus ITSM in depth and publish a review, labelled as paid · from $149/mo →
Octopus ITSM pricing
All 1 Octopus ITSM plans and prices →
Octopus ITSM fact sheet
| Free plan | No |
|---|---|
| Paid from | $95/user/mo |
| Root-cause analysis | Yes |
| Known-error database | Yes |
| Workaround tracking | Yes |
| Incident linking | Yes |
| Permanent-fix tracking | Yes |
| Deployment options | Cloud |
| Deployment | Cloud, Mobile |
| Platforms | Web, iOS, Android |
| Compliance & security | SOC 2, SSO/SAML |
| Support | Phone, Tickets, Docs |
| Built for | Small business, Mid-market, Enterprise (editorial estimate) |
| Integrations | 4 integrations: Microsoft Entra ID, Microsoft Exchange 365, Active Directory, SMTP email |
| Pricing | Paid (source) |
| Website | octopus-itsm.com |
| Facts checked | 20 Sep 2026 |
Octopus ITSM integrations
Octopus ITSM lists 4 integrations on its own site.
- Microsoft Entra ID
- Microsoft Exchange 365
- Active Directory
- SMTP email
Alternatives to Octopus ITSM
- Infraon ITSMA focused ITSM platform with root-cause workflows, CMDB visibility, automation, and hybrid deployment.9.4
- Virima ITSMA deep problem-management suite for enterprise IT teams, with published pricing from $4,740 a year.9.2
- OpsYnt ITSMA broad cloud ITSM suite with dedicated problem-management workflows and enterprise controls.9.0
See all Octopus ITSM alternatives →
Also Ranked In
Octopus ITSM is ranked in 2 of our directories.
Used Octopus ITSM? Be the first to review it
The editor score above is our own research. What this page doesn't have yet is a reader's view — what you used Octopus ITSM for, what worked and what didn't. No stars are seeded and no review is paid for; an editor reads every one before it appears.
Write a reviewTwo minutes · verified accounts only · read by an editor before it appears
Featured on iTechGuides
Octopus ITSM is listed in our IT Problem Management Software directory. Add the badge to your site — it links back to this page.
<a href="https://www.itechguides.com/products/octopus-itsm/"><img src="https://www.itechguides.com/best/badge/octopus-itsm.svg" alt="Featured on iTechGuides" width="230" height="46"></a>
Reviewed by iTechGuides Editors · Editorial team · Updated Oct 2026
Advertiser disclosure: iTechGuides is reader-supported. Vendors can pay for top positions in our rankings and for a place on other products' pages, and we may earn a commission when you click some links. Bought places stand at the number bought; this page and our disclosure say so. Paying vendors may get a fuller, more detailed review from our editors, and that review can change their score. How we rank.
Last updated · How we research and update